Salesforce Analyst - UK

ViewSonic; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

ViewSonic is seeking an experienced Salesforce Analyst to support the implementation and ongoing enhancement of our Salesforce CRM platform across Europe. The role focuses on requirements discovery, solution design, and implementation support, with ongoing optimization for Salesforce Sales Cloud and related systems.

The analyst will work closely with business stakeholders, Salesforce developers, and global CRM teams to translate business processes into scalable Salesforce solutions, ensuring

Qualifications

• Strong knowledge of Salesforce Sales Cloud.
• Experience translating business processes into system requirements.
• Experience writing functional specifications and user stories.
• Chinese / Mandarin (Nice to have).
• Experience working in multi-region Salesforce environments and CRM rollouts is a plus.

Responsibilities

• Gather and document business requirements from sales, operations, and regional stakeholders.
• Translate business processes into Salesforce functional specifications and user stories.
• Design scalable Salesforce solutions in collaboration with architects and developers.
• Support the implementation of Salesforce Sales Cloud including channel/partner management and approval workflows.
• Participate in sprint planning, backlog grooming, and solution validation.
• Define and manage UAT test scenarios and acceptance criteria.

Skills

Salesforce Sales Cloud

Accounts

Contacts

Reports & dashboards

Jira

Lucidchart

Miro

Visio

Tools

Jira

Lucidchart

Miro

Visio

Job description

We are seeking an experienced Salesforce Analyst to support the implementation and ongoing enhancement of our Salesforce CRM platform across Europe.

The role will initially focus on project delivery, including requirement discovery, solution design collaboration, and implementation support. After the initial rollout phase, the BA will continue supporting platform optimization, user adoption, and process improvement for Salesforce Sales Cloud and related systems.

The BA will work closely with business stakeholders, Salesforce developers, and global CRM teams to translate business processes into scalable Salesforce solutions.

Key Responsibilities:

1. Requirements Analysis & Solution Design

Gather and document business requirements from sales, operations, and regional stakeholders.

Translate business processes into Salesforce functional specifications and user stories.

• Process flows
• Functional specifications
• User stories and acceptance criteria
• Work with Salesforce architects and developers to design scalable solutions.

Support the implementation of Salesforce Sales Cloud including:

• Channel / partner management processes
• Approval workflows and pricing processes

Participate in sprint planning, backlog grooming, and solution validation.

Ensure solutions align with Salesforce best practices and standard functionality (OOTB).

3. Stakeholder Collaboration

Act as the bridge between business users and technical teams.

Facilitate workshops and requirement discovery sessions.

Coordinate with regional teams across Europe and global CRM stakeholders.

4. Testing & Deployment Support

Define and manage UAT test scenarios and acceptance criteria.

Support testing cycles and coordinate feedback with developers.

Ensure proper documentation for new features and enhancements.

Provide ongoing support for Salesforce users.

Identify opportunities to improve existing Salesforce processes.

Assist with backlog prioritization and future roadmap planning.

Required Qualifications:

Strong knowledge of Salesforce Sales Cloud

Experience working with:

• Accounts
• Contacts
• Reports and dashboards

Business Analysis Experience

3–5+ years experience as Salesforce BA or Functional Consultant

Experience translating business processes into system requirements.

Experience writing functional specifications and user stories.

Communication & Language:

Chinese / Mandarin (Nice to have)

Tools & Methodologies

Experience with:

• Jira or similar ticketing systems
• Process modeling tools (Lucidchart, Miro, Visio, etc.)

Preferred Qualifications

Experience working in multi-region Salesforce environments

Experience supporting CRM rollouts or system migrations

Understanding of channel sales / partner management processes

Experience working with Salesforce integrations or data migration

Personal Attributes

Strong analytical thinking and problem-solving skills

Ability to communicate effectively with both technical and non-technical stakeholders

Ability to work in cross-regional and multicultural teams

Self-driven and capable of managing multiple priorities

Engagement Model

Initial focus on Salesforce implementation projects

Transition to long-term Salesforce platform support and optimization

Close collaboration with global Salesforce team and regional stakeholders