Salesforce business analyst

Algoworks; Greater London; Hybrid; GBP 51,000 - 69,000; Full time

Job summary

Algoworks is seeking an experienced Salesforce Business Analyst with 8+ years in the Salesforce ecosystem to drive business-focused solutions. The ideal candidate will lead requirement sessions, translate needs into functional specs, and partner with architects to deliver scalable Salesforce solutions across Sales Cloud, Service Cloud and Experience Cloud.

You will collaborate with admins, developers, QA, Scrum Masters and project managers through the delivery lifecycle, support validation and

Qualifications

• 8+ years in the Salesforce ecosystem with strong business analysis experience.
• Proven ability to gather requirements and translate them into Salesforce solutions.
• Deep knowledge of Sales Cloud, Service Cloud and Experience Cloud.

Responsibilities

• Work with stakeholders to understand processes, requirements and priorities.
• Lead requirement gathering sessions, interviews, workshops and discovery.
• Analyze Salesforce processes to identify improvements and automation opportunities.
• Translate requirements into functional specs, user stories, acceptance criteria and process docs.
• Collaborate with Salesforce architects and tech leads for scalable solutions.
• Provide functional expertise across Sales Cloud, Service Cloud and Experience Cloud.
• Coordinate with admins, developers, QA, Scrum Masters and PMs through delivery.
• Support validation, UAT and implementation activities.
• Participate in roadmap discussions and continuous improvement initiatives.
• Act as Salesforce SME guiding business and delivery teams.
• Ensure Salesforce solutions align with objectives and project requirements.

Skills

Sales Cloud

Service Cloud

Experience Cloud

Requirements gathering

Stakeholder management

Agile/Scrum

Tools

Salesforce

Job description

Описание:

Algoworks is looking for an experienced Salesforce Business Analyst with 8+ years of experience in the Salesforce ecosystem. The ideal candidate will have strong functional expertise in Sales Cloud, Service Cloud, and Experience Cloud, along with excellent communication, analytical, and stakeholder management skills.

Задачи:

Work closely with business stakeholders to understand business processes, challenges, requirements, and priorities. Lead requirement-gathering sessions, stakeholder interviews, workshops, and discovery discussions. Analyze existing Salesforce processes and identify opportunities for process improvement, automation, and optimization. Translate business requirements into functional specifications, user stories, acceptance criteria, and process documentation. Collaborate with Salesforce architects and technical leads to ensure requirements are translated into scalable Salesforce solutions. Provide functional expertise across Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Work with Salesforce administrators, developers, QA teams, Scrum Masters, and project/program managers throughout the delivery lifecycle. Support solution validation, functional testing, user acceptance testing (UAT), and implementation activities. Participate in Salesforce roadmap discussions and continuous improvement initiatives. Act as a Salesforce functional subject matter expert (SME), providing guidance to business and delivery teams. Ensure Salesforce solutions align with business objectives, stakeholder expectations, and project requirements.

Требования:

8+ years of experience in the Salesforce ecosystem, with substantial experience in Salesforce Business Analysis. Strong functional knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Experience gathering business requirements, documenting functional specifications, and translating business needs into Salesforce solutions. Strong understanding of Salesforce platform capabilities, standard functionality, configuration, automation, workflows, security, and data models. Good understanding of Salesforce administration capabilities and the ability to distinguish standard platform functionality from customization requirements. Experience working in Agile/Scrum delivery environments. Strong understanding of Salesforce implementation methodologies and the software development lifecycle (SDLC). Excellent analytical, problem-solving, documentation, and stakeholder management skills. Ability to communicate effectively with both business and technical teams. Must be willing and able to work from the client's office in Jersey City, New Jersey, under a hybrid work arrangement. Must be comfortable working directly with US-based business and technology stakeholders. Strong professional communication, presentation, and stakeholder management skills are essential. Must be authorized to work in the United States without requiring employment visa sponsorship for this position. Occasional travel may be required based on client or project needs. Будет плюсом: Financial Services Cloud (FSC); Revenue Cloud; Marketing Cloud; Salesforce Data Cloud; Salesforce Flow and process automation; Salesforce integrations and APIs; Salesforce security and sharing model; Salesforce reporting and dashboards; Salesforce certifications are preferred; Salesforce Administrator; Salesforce Business Analyst; Salesforce Sales Cloud Consultant; Salesforce Service Cloud Consultant; Salesforce Experience Cloud Consultant; Salesforce Advanced Administrator; Other relevant Salesforce certifications

Условия:

Full-Time $80,000 USD per year