Salesforce BA - AI-Driven Automation Roadmap

SRG; Sheffield; Hybrid; GBP 31,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SRG is seeking a Business Systems Analyst (Salesforce) in Sheffield on a hybrid basis, with an up to £52,000 salary depending on experience. The role focuses on evolving the Salesforce environment, prioritising automation and AI to deliver real business value.

You will liaise with an external delivery partner, refine requests, and shape day-to-day work, ensuring alignment with process understanding and internal adoption.

Qualifications

• Experience managing a Salesforce roadmap or similar as a BA/PO.
• Ability to translate needs from non-technical colleagues into buildable requirements.
• Comfort holding a delivery partner to account and prioritising work.
• Curiosity about AI improvements with prudent judgement.

Responsibilities

• Decide what to prioritise on the Salesforce roadmap based on business value.
• Explain system goals and expected outcomes to colleagues.
• Write clear requirements and user stories rooted in process understanding.
• Manage delivery partner interactions and refine sequencing of work.
• Follow through on changes to ensure real problem solving.
• Maintain a backlog of AI/automation opportunities with value rankings.
• Collaborate with automation and engineering specialists until implementation.
• Integrate AI into familiar tools to feel native and seamless.
• Analyze how work flows across teams and flag bottlenecks.
• Document processes and rationale to avoid single-point knowledge loss.

Skills

Salesforce roadmap

Automation AI

Non-technical translation

Partner accountability

Prioritization

AI in workflows

Salesforce admin

Knowledge sharing

Job description

SRG is seeking a Business Systems Analyst (Salesforce) in Sheffield on a hybrid basis, with an up to £52,000 salary depending on experience. The role focuses on evolving the Salesforce environment, prioritising automation and AI to deliver real business value.

You will liaise with an external delivery partner, refine requests, and shape day-to-day work, ensuring alignment with process understanding and internal adoption.