Business Systems Analyst (Salesforce) - Sheffield - 52K DoE

SRG; Sheffield; Hybrid; GBP 31,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SRG is seeking a Business Systems Analyst (Salesforce) in Sheffield on a hybrid basis, with an up to £52,000 salary depending on experience. The role focuses on evolving the Salesforce environment, prioritising automation and AI to deliver real business value.

You will liaise with an external delivery partner, refine requests, and shape day-to-day work, ensuring alignment with process understanding and internal adoption.

Qualifications

• Experience managing a Salesforce roadmap or similar as a BA/PO.
• Ability to translate needs from non-technical colleagues into buildable requirements.
• Comfort holding a delivery partner to account and prioritising work.
• Curiosity about AI improvements with prudent judgement.

Responsibilities

• Decide what to prioritise on the Salesforce roadmap based on business value.
• Explain system goals and expected outcomes to colleagues.
• Write clear requirements and user stories rooted in process understanding.
• Manage delivery partner interactions and refine sequencing of work.
• Follow through on changes to ensure real problem solving.
• Maintain a backlog of AI/automation opportunities with value rankings.
• Collaborate with automation and engineering specialists until implementation.
• Integrate AI into familiar tools to feel native and seamless.
• Analyze how work flows across teams and flag bottlenecks.
• Document processes and rationale to avoid single-point knowledge loss.

Skills

Salesforce roadmap

Automation AI

Non-technical translation

Partner accountability

Prioritization

AI in workflows

Salesforce admin

Knowledge sharing

Job description

Business Systems Analyst (Salesforce) - Sheffield Hybrid - To £52,000 (Depending on experience)
3 days in office / 2 days working from home

Our client, a UK tech business leading the way in their market, is recruiting for a Business Systems Analyst to join their team. Our client is looking for someone to bring order and direction to how their core Salesforce environment evolves, with a particular focus on freeing up time through smarter use of automation and AI.

This is a role for someone who can look at how work actually gets done, spot where effort is being wasted, and turn that insight into a roadmap that genuinely reflects business priorities. You will be trusted to manage what gets built and when, always starting from a solid understanding of process rather than jumping straight to a system fix.

A key part of the job is liaising with an external delivery partner. Rather than passing requests through unchecked, you will question, refine and prioritise what goes to them, making sure every piece of work is properly thought through first. A senior colleague will manage the overall commercial relationship, but you will be the one shaping the day to day requests.

Ultimately, this role is about three things: keeping the Salesforce roadmap focused on real business value, using your knowledge of workflow to find good opportunities for AI and automation within Salesforce and beyond, and building enough internal understanding that the organisation is not left dependent on outside help.

What You'll Do

• Decide what gets prioritised on the roadmap, based on genuine value rather than who asks loudest or most often
• Become the person colleagues rely on to explain what a system is meant to achieve and why
• Write clear, well thought through requirements and user stories, grounded in an understanding of the underlying process
• Manage the relationship with the delivery partner on a practical level, refining and sequencing work before it is passed across
• Follow through after changes are made, checking they are properly used and that they actually solve the problem intended
• Keep a running list of opportunities where automation or AI could reduce manual effort, ranked by how much value they would add
• Pass strong, well developed ideas to the automation and engineering specialists, and stay involved until they are fully bedded in
• Help weave AI into the tools people already use, so it feels native rather than tacked on
• Study how work genuinely moves through different teams, and flag where it slows down, doubles up or creates needless admin
• Document how things work and why, so knowledge is not locked away with a single person or an outside supplier

What We're Looking For

• Previous record of managing a roadmap for Salesforce or similar, as a BA / Systems Analyst or Product Owner
• A sharp eye for how work actually happens, and where automation or AI genuinely helps rather than just sounds good
• Ease working alongside colleagues without a technical background, translating what they need into something buildable
• The confidence to hold a delivery partner to account, rather than simply relaying whatever is asked for
• A clear sense of priority, and the willingness to push back or delay work that does not earn its place
• Curiosity about how AI can genuinely improve everyday work, paired with the judgement to know when it is not the right fix
• Working knowledge of Salesforce configuration and administration, or confidence picking this up quickly
• A natural inclination to document and share knowledge, rather than letting it sit with one person

Why Apply

This is a great opportunity to own a critical part of a growing business's systems and process landscape, with real influence over where AI and automation get applied - and real ownership through to adoption.