Salesforce & AI Enablement Analyst

Lorien

Sheffield

On-site

GBP 60,000 - 80,000

Full time

4 days ago

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Job summary

The Business Systems Analyst role is with one of the UK's leading AV solutions specialists. You own Salesforce backlog and roadmap, prioritise by business value, and translate business needs into well-scoped requirements for the AI Enablement team and MSP partner.

You map processes, identify automation opportunities, and ensure changes deliver measurable benefits. You will collaborate with cross-functional teams, maintain internal system knowledge, and help embed AI capabilities into Salesforce

Qualifications

Experience as a business analyst or product owner for Salesforce or a comparable business system, owning a backlog and roadmap.
Strong process analysis skills to map how work flows and identify automation opportunities.
Ability to translate business goals into clear, well-scoped requirements.
Confident in acting as an intelligent client to a delivery partner and prioritising work.
Value-led prioritisation with the ability to say no when appropriate.
Interest in AI and automation to improve everyday work within sound processes.
Familiarity with Salesforce configuration and administration concepts.

Responsibilities

Own the backlog and roadmap for Salesforce, prioritising by business value and outcome.
Map and improve business processes that the systems support.
Translate business needs into clear, well-scoped requirements and user stories.
Act as the working-level intelligent client to our managed service partner.
Ensure changes are tested, adopted, and deliver the intended benefit.
Embed AI capabilities into Salesforce and core systems for day-to-day use.