Salesforce & AI Automation Product Owner

Global Payments

Cambridge

Remote

GBP 70,000 - 110,000

Full time

30 hours ago

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Benefits offered by this job

Medical coverage

Bonuses & equity awards

Wellness Week

FLEX family inclusion (UK)

Paid time off

Job summary

Global Payments seeks a Product Owner for Salesforce & AI Automation to advance our CRM and automation roadmap. You will lead backlog for Salesforce, collaborate with business stakeholders, and translate needs into actionable user stories.

You will own the Salesforce AI development Agent, drive adoption of automation, and maintain hands-on admin tasks like workflows, reports, and security. This role is UK-based with a London hub, offering growth and global impact.

Qualifications

Bachelor's degree or equivalent experience.
6+ years' experience with Salesforce in a Product Owner, Business Analyst, Salesforce Administrator, or similar CRM-focused role.
Strong Salesforce administration knowledge and hands-on configuration experience.
Proven ability to gather, document, and translate business requirements into effective solutions.
Experience working within Agile delivery environments.
Strong analytical and problem-solving skills with a focus on business outcomes.
Excellent stakeholder-management skills with the ability to build trust and influence decisions at all levels.
Highly organised, self-motivated, and comfortable managing multiple priorities.
Proven ability to operate independently while maintaining strong collaboration across teams.

Responsibilities

Manage the Salesforce backlog and prioritise work to maximise business value.
Oversee and improve our Salesforce AI development Agent and automation initiatives.
Collaborate with stakeholders to translate challenges into clear user stories and requirements.
Articulate product vision, priorities, and user needs for technical and non-technical teams.
Serve as the intake point for Salesforce enhancements, support requests, and automation opportunities.
Liaise between business stakeholders and technology teams to maintain delivery alignment.
Monitor progress and communicate updates, risks, and outcomes to stakeholders.
Support testing activities and review test plans to ensure delivery meets expectations.
Maintain hands-on Salesforce administration and configuration (workflows, flows, security, reports, dashboards, user management).
Drive adoption of AI and automation to improve efficiency and sales effectiveness.