Salesforce Admin

The Portfolio Group; Lancashire; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Ownership of BAU admin

Cross-functional exposure

Career growth in Salesforce

Supportive team

Job summary

The Portfolio Group Inc. in Lancashire is seeking a proactive Salesforce Administrator to join our busy team on an office-based basis.

You will support day-to-day administration, resolve issues, and collaborate with stakeholders to keep Salesforce running smoothly. Initially focused on BAU support for the first 12 months, the role offers opportunities to contribute to platform improvements, automation, and wider Salesforce projects as you settle in.

Qualifications

• Experience as Salesforce Administrator or in a similar Salesforce support role.
• Strong understanding of Salesforce administration, configuration and security.
• Experience handling BAU support tickets, troubleshooting and resolving user issues.
• Familiar with Salesforce Flow, reports, dashboards and data management.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Provide day-to-day administration and BAU support for the Salesforce platform.
• Troubleshoot and resolve Salesforce issues, user queries and system errors.
• Manage user accounts, permissions, profiles, roles and access controls.
• Maintain data quality, integrity and accuracy across Salesforce.
• Create and update reports, dashboards, workflows and validation rules.
• Support configuration changes, including custom objects, fields, page layouts and automation.
• Work closely with internal stakeholders to understand business requirements and improve Salesforce functionality.
• Assist with system testing, upgrades, releases and ongoing platform maintenance.
• Identify opportunities to streamline processes and improve the overall user experience.

Skills

Stakeholder communication

Problem solving

Attention to detail

Proactive approach

Education

Salesforce Administrator certification

Tools

Salesforce

Salesforce Flow

Reports and Dashboards

Data management

Job description

Office based opportunity

We are looking for a proactive and technically capable Salesforce Administrator to join a growing business and support the ongoing management, maintenance and optimisation of its Salesforce platform.

This is an excellent opportunity for someone who enjoys problem solving, working closely with stakeholders and ensuring Salesforce runs efficiently across the business.

For the first 12 months, the role will be predominantly focused on Business as Usual (BAU) support, with opportunities to become more involved in platform improvements, enhancements and wider Salesforce projects as the role develops.

Key Responsibilities

• Provide day-to-day administration and BAU support for the Salesforce platform.
• Troubleshoot and resolve Salesforce issues, user queries and system errors.
• Manage user accounts, permissions, profiles, roles and access controls.
• Maintain data quality, integrity and accuracy across Salesforce.
• Create and update reports, dashboards, workflows and validation rules.
• Support configuration changes, including custom objects, fields, page layouts and automation.
• Work closely with internal stakeholders to understand business requirements and improve Salesforce functionality.
• Assist with system testing, upgrades, releases and ongoing platform maintenance.
• Identify opportunities to streamline processes and improve the overall user experience.

What We're Looking For

• Previous experience working as a Salesforce Administrator or in a similar Salesforce support role.
• Strong understanding of Salesforce administration, configuration and security.
• Experience handling BAU support tickets, troubleshooting and resolving user issues.
• Good knowledge of Salesforce Flow, reports, dashboards and data management.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong attention to detail and a proactive approach to problem solving.
• Salesforce Administrator certification would be advantageous.

What's on Offer?

• Opportunity to take ownership of day-to-day Salesforce administration.
• Exposure to a range of business functions and stakeholders.
• Long-term opportunities to contribute to Salesforce enhancements and projects.
• Supportive team environment with opportunities to develop your Salesforce expertise.

If you're a Salesforce Administrator who enjoys hands-on support, troubleshooting and improving systems, we'd love to hear from you.

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