Senior Salesforce Administrator

AspireCRM; East Midlands; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Learning & development

Job summary

AspireCRM is seeking a Senior Salesforce Administrator to provide day-to-day operational support and development for our managed service clients across the UK. You will own investigations, analysis, planning and implementation of support requests, including bug fixes and small development tasks.

You will communicate with customers through multiple channels and work closely with the Head of Delivery to ensure adherence to managed service agreements.

Qualifications

• Knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
• Experience configuring Omniscript and related Salesforce features.
• Excellent configuration skills (Objects, fields, flows, permissions).
• Strong communication and problem-solving abilities.
• Salesforce Admin 201 certification is required or highly preferred.
• Higher education qualifications are expected.

Responsibilities

• Provide operational and technical Salesforce support to customers.
• Investigate, analyze, plan, and implement support requests and small developments.
• Engage with customers via email, phone, and Salesforce channels.
• Collaborate with Head of Delivery and delivery team to meet SLAs.

Skills

Salesforce Admin 201

Sales Cloud

Service Cloud

Experience Cloud

Omniscript

Reports Dashboards

Stakeholder management

Data management

Office suite

Education

Higher Education level qualifications

Tools

Apex

LWCs

Job description

AspireCRM

AspireCRM is a specialist summit level Salesforce consultancy helping organisations work smarter, deliver better services, and build stronger relationships with the customers they serve. We design and implement solutions that are intuitive, scalable, and genuinely make a difference. As our team continues to grow, we’re looking for a Salesforce Administrator who can bring their technical expertise and customer service skills to our Managed Service clients.

The Role:

AspireCRM are looking for a Senior Salesforce Administrator who will be experienced in providing day to day operational support and development to an established base of Salesforce users. AspireCRM are an exciting Salesforce consulting partner working with a range of organisations across the UK to deliver exciting Salesforce implementations and solutions.

What You'll Do:

As a Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests.

As the Salesforce Administrator within the business you will be engaged directly with AspireCRM existing customers over a number of channels including, email, phone, Salesforce Experience Cloud and other messaging systems.

You will be working closely with the Head of Delivery to ensure close adherence to customer managed service agreements and also liaise with other team members working with the customer.

What You'll Bring:

• A strong interest in Salesforce and its products
• Previous experience providing Salesforce support
• Knowledge of Sales Cloud, Service Cloud, Experience Cloud as a minimum
• Knowledge or experience in configuring Omniscript
• Excellent core configuration skills (Objects, fields, flows and permissions)
• Strong communication skills
• Strong problem-solving skills and analytical skills
• Have the ability to conduct impact analysis on proposed solutions/fixes
• Strong Salesforce reporting skills
• Building relationships with stakeholders and peers
• Proficient with Office applications
• Good time management skills
• Salesforce Certified Administrator 201
• Higher Education level qualifications

Bonus Skills:

• Knowledge of Marketing Cloud Engagement (highly desired)
• Basic Apex/Coding skills (minimum to be able to read/understand Apex classes, LWCs etc)
• Experience with Salesforce Non-profit Cloud
• Prior partner / consultancy experience

Why AspireCRM

• Hybrid working with flexibility built in.
• Support for ongoing learning, development, and Salesforce certifications.
• A friendly, collaborative team that values clarity, quality, and doing the right thing for customers
• Opportunities to work on meaningful projects across multiple sectors.
• Competitive salary and benefits package including private healthcare

STRICTLY NO AGENCIES