Salesforce Administrator

BOSS ERP Consulting; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

BOSS ERP Consulting is recruiting a Salesforce Administrator Lead for a client's commercial team to oversee Salesforce admin across Sales, Service, and Agent Cloud. You will own data governance, master data structures, and ensure data integrity and accessibility across CRM/ERP systems.

You will lead the CRM data domain, drive governance, and collaborate with Technology, Transformation, and stakeholder teams to enable data-driven decision making and continuous improvement.

Qualifications

• Proven experience in Salesforce Administration and data governance.
• Ability to lead and mentor a CRM data team and stakeholders.
• Experience in defining data governance frameworks and data quality.

Responsibilities

• Own and manage Salesforce platform administration including user access and data management.
• Lead the Salesforce Administration team, providing leadership and capability building.
• Partner with Technology, Transformation and development teams to evolve the platform.
• Define and govern customer master data and data governance frameworks.
• Lead design and alignment of CRM and ERP master data across systems.
• Monitor and improve data quality with regular reviews and lifecycle management.
• Act as escalation point for data governance issues and root cause analysis.
• Enable data-driven decisions with timely access to insights.
• Deliver training to strengthen data literacy and stewardship.
• Document administrative processes and promote compliant system usage.
• Collaborate to support scalability and analytical maturity.

Skills

Salesforce Administration

Data governance

CRM leadership

Data analytics

Stakeholder management

Mentoring

Tools

Salesforce

Job description

We are currently recruiting for a Salesforce Administrator Lead to join a client's commercial team to assist in the administration of their Salesforce instance including Sales, Service and Agent Cloud.

This role is accountable for the business administration of the Salesforce CRM platform, owning and evolving customer master data structures. As the owner for Salesforce data domains, it ensures data integrity, consistency, and accessibility across customer and sales systems.

The role defines and embeds robust data governance, stewardship, and quality controls, driving

Key responsibilities for the Salesforce Administrator Lead role include but are not limited to:

• Own and manage Salesforce platform administration, including user access, KPI reporting, and data management.
• Manage and develop the Salesforce CRM Administration team, providing leadership, direction, and capability building.
• Partner with Technology & Transformation and Salesforce development teams to support and evolve the platform.
• Define, implement, and govern customer master data and data governance frameworks.
• Lead the design, integrity, and alignment of CRM and ERP master data across systems and business units.
• Monitor, audit, and improve data quality through regular reviews, deduplication, lifecycle management, and compliance controls.
• Act as the escalation point for data governance issues, identifying root causes and driving corrective actions.
• Enable data-driven decision-making by ensuring timely access to accurate sales, pipeline, and customer insights.
• Deliver training and data literacy initiatives to strengthen data stewardship across the organisation.
• Document administrative processes and promote consistent, compliant system usage.
• Collaborate with stakeholders to ensure data architecture and integrations support scalability and analytical maturity.
• Foster an inclusive, values-led, and safety-first working environment, contributing positively to team culture and continuous professional development.

You will have the opportunity to develop in your role and feel proud of the work you do.

About You:

• Proven experience (3+ years) in Salesforce Administration, data governance or CRM/ ERP data leadership roles.
• Excellent analytical, communication, and problem-solving skills with a strategic mindset
• Proven leadership and decision making.
• A proven track record in stakeholder management
• Mentoring of Junior Salesforce Administers
• Industrial/ manufacturing experience (desirable)