Sales Training & Content Specialist

Smart Communications group; United Kingdom; Remote; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking technology company as a Sales Training & Content Specialist, where you will play a pivotal role in enhancing the sales team's effectiveness. In this fully remote position, you'll manage the sales content management system, create engaging training materials, and collaborate with various departments to ensure the sales team has the resources they need to succeed. With a focus on meaningful customer conversations, this role offers an exciting opportunity to contribute to a dynamic organization dedicated to innovation and excellence. If you're passionate about driving results and fostering collaboration, this position is perfect for you.

Benefits

Extensive health insurance

Income protection

Life assurance

Subsidised gym membership

Leisure travel insurance

Pension contribution

25 days holiday allowance

Additional day off for birthday

Qualifications

• 5+ years of experience in content administration and sales enablement.
• Proficiency in Salesforce and content management platforms.

Responsibilities

• Manage sales content and training materials on the CMS platform.
• Collaborate with sales leadership to create and publish content.

Skills

Content Administration

Sales Enablement

Sales Operations

Communication Skills

Organizational Skills

Interpersonal Skills

Data Analysis

Education

Bachelor's degree in STEM, Marketing, or Communication

Tools

Salesforce

Content Management Systems

Learning Management Systems

MS Office Suite

Job description

Job Details: Sales Training & Content Specialist

Full details of the job.

Vacancy Name: Sales Training & Content Specialist

Employment Type: Permanent

Location: UK - Remote

Summary

As a Sales Training & Content Specialist, you will be responsible for managing and maintaining all sales focused collateral on the company’s CMS platform and other online channels, including creating and updating new content, and collaborating with wider business functions in publishing curated content for sales team consumption. You will also work closely with the sales enablement and operations team in creating new training material for new processes and procedures and provide training to the sales team. This will include helping with onboarding new sales reps and BDRs and getting them up to speed with our sales methodology, sales cycle, and product offerings.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM, and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

Responsibilities

• Manage all aspects of the primary sales content management system including:
• User administration
• Workspace & template management
• Site structure and configuration
• User group permissions
• Content classification and indexing
• Analyse and report content usage and effectiveness of key contents during our sales process
• Monitor and optimise the overall performance of the platform
• Training content and sales/marketing collateral management:
• Work with sales leadership and sales enablement to determine content requirements
• Coordinate & collaborate with other internal business functions in getting new content prioritized, created, and published
• Create new sales training materials (with sales enablement), publish marketing collateral (from Marketing), and publish competitor information packs (from Product Marketing)
• Manage review and release cycle of all content published on the CMS platform
• Monitor content quality, age, effectiveness, usage and consistency in delivering the right message
• Enhance content tagging to improve search capabilities
• CRM, CMS and other tools integration:
• Have proficient understanding of CRM system (Salesforce) to create new process updates training content with help from Sales Ops and Commercial
• Integrate CMS with Litmos to increase the overall effectiveness of the training platforms
• Create new video/audio content and enable adoption of new way of consuming training

What we’re looking for:

• Must have skills/experience:
• 5+ years of experience in content administration, sales enablement & training, sales operations, or similar role
• Proficiency in Salesforce, Content Management platforms, LMS platforms, and complete suite of MS Office products
• Experienced in creating training materials and other clear, concise, and engaging content
• Excellent written, verbal and communication skills
• Proficiency in tagging, categorizing, and archiving digital assets for streamlined retrieval
• Ability to understand content usage data and insights to update content strategy
• Familiarity and understanding of software sales cycles and methodologies
• Exceptional organizational skills with an ability to manage multiple initiatives and deadlines simultaneously
• Strong interpersonal skills to collaborate effectively with multiple different departments to keep all content current and relevant for sellers
• Qualifications:
• Bachelor's degree in a STEM, Marketing, or Communication field with strong written and verbal communication skills

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

This role is fully remote, but we have an office in Covent Garden where occasional travel is required.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of protected characteristic.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/