Sales Team Manager

Neilson Financial Services; Ashford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working after 3 months

Incentives and rewards

Life Assurance from day 1

Employee assistance

Discounts for coffee/restaurants

Pension and 23 days holiday

Job summary

Neilson Financial Services in Ashford is seeking a dynamic Sales Team Manager to lead our outbound and inbound call centre agents, driving target achievement and a high-energy sales culture.

You will coach, monitor performance, maintain dashboards, and stay updated on insurance products, while delivering bold incentives and a supportive leadership style.

Qualifications

• Proven ability to lead and develop a sales team.
• Experience managing call centre agents in a sales environment.
• Strong coaching and performance improvement focus.

Responsibilities

• Inspire and lead a team of Agents to meet and exceed sales targets.
• Conduct meaningful 1-2-1 coaching sessions with Agents and develop improvement plans.
• Create a high-energy environment with meetings, buzz sessions and incentives.
• Complete and update weekly/monthly trackers, dashboards and performance reports.
• Maintain up-to-date knowledge of products, processes and industry best practices.

Skills

Sales management

Call centre

Coaching

Communication

Leadership

Performance tracking

Job description

Are you a highly motivated and determined Sales Team Manager? Then this is your opportunity to join our growing sales team in our Call Centre, located in our Ashford Office. Neilson Financial Services are looking for a Strong Team Manager to join our team and lead a team of fantastic Sales Agents selling life insurance products via outbound and inbound calls.

What you will be doing everyday as Sales Team Manager…

• Inspiring and leading a team of Agents to meet and exceed sales targets.
• Conduct meaningful 1-2-1 sessions with Agents; include coaching and development plans and work with individuals to improve performance.
• Create a high energy environment to drive optimum results by engaging the team , using team meetings, Buzz sessions and incentives.
• Completion and updating of weekly and monthly trackers, dashboards, reporting on business unit performance; taking accountability for team results.
• Maintain an up-to-date knowledge of products and processes as well as insurance industry best practices and competitor activity.
• Uphold a positive, supportive and engaging leadership style when communicating and rolling out changes/updates or driving new initiatives.
• Contribute positively to the team and success of the company.
• Live and breathe our core values, Customer Focused, Results Driven & Team Spirited!

What’s in it for you?

• A competitive starting salary plus generous uncapped commission…
• Hybrid working after your first 3 months
• Amazing incentives & rewards ..Neilson Stars (Trophies and Gold Lanyards for the winners) Amazon & Love to Shop vouchers, Go Pros camera, TVs, and Pizzas, to name a few!
• A sales environment with a real buzz, where we celebrate every success
• We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
• Fancy a morning brew? We have that covered! Tea, coffee and milk provided!
• Life Assurance from day 1 so you are protected too
• Employee Assistance Programme to help and support with life stuff!
• We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
• Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
• Monday breakfast club!
• Exceptional training – giving you all the tools to succeed throughout your NFS career!
• Enhanced Maternity and Paternity pay
• Pension & 23 days holiday
• We’ve been award Feefo’s top rating and The Trusted Merchant Platinum Award for our outstanding customer service, so we pride ourselves on the service we provide to our customers – and so can you!

The type of person we are looking for…

• Experienced Sales Manager from a Call Centre environment
• High Energy, Self-motivated & driven
• Excellent communicator verbal & written with ability to build rapport across the business with all colleagues.
• Resilient & hardworking
• Proven leader with strong ability to coach and develop your team
• High attention to detail
• Good aptitude in learning and retaining information
• Ability to work under pressure and adapt quickly in a demanding sales environment