Sales Team Leader

Eden Conveyancing; England; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading firm in the conveyancing industry seeks a Sales Team Leader to guide and inspire a team of Sales Advisors. This role is pivotal in enhancing sales conversion and ensuring exceptional client service. Ideal candidates will have proven experience in B2C contact centres and a knack for team management and development.

Benefits

28 days annual leave plus bank holidays

Private medical insurance

Performance-related bonus

Investment in learning and development

Wellbeing fund for mental and physical health

Qualifications

• Proven contact centre experience ideally from a startup or high growth environment.
• Experience in managing successful sales teams.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Oversee a team of Sales Advisors during client quote processes.
• Design and optimise contact flows and client communication.
• Monitor calls for quality and performance improvement.

Skills

B2C contact centre experience

Managing sales teams

Analytical skills

Objection handling

Communication skills

Job description

Do you want to work for a firm that is changing an industry? Are you passionate about supporting a team of Sales Advisors to convert prospects and drive sales? Are you looking for a role where you can leverage your contact centre experience?

We believe working at Eden should be exciting and fulfilling, where you feel valued and have the tools and time to provide an industry-leading client experience.

We're looking for a Sales Team Leader who'll be responsible for overseeing a team of Sales Advisors who support clients and referral partners throughout our quote process. You will play a critical role in optimising sales conversion through our contact centre and building engagement with our referral partners.

On any given day you could be doing many of the following:

• Make and oversee follow up calls to prospective clients who have requested a quote to answer questions and drive quote conversion
• Oversee the onboarding and relationship management of referral partners
• Design and optimise contact flows and create personalised phone and email scripts for different client segments
• Manage, coach and mentor a team of Sales Advisors
• Monitor calls to improve quality, minimise errors and track team performance
• Handle and resolve complex enquiries
• Evaluate performance using key metrics to identify improvements and training needs
• Use client feedback to enhance sales procedures, policies and standards
• Deliver individual and team KPIs that provide excellent client service and satisfaction
• Recruit and retain new team members to support company growth
  
  
  

Requirements

• Proven B2C contact centre experience, ideally from a startup or high growth environment
• Proven experience of managing successful sales teams
• Experience designing and optimising contact flows
• Experience of objection handling and creating messaging for different client segments
• Warm and personable communication and interpersonal skills
• Strong analytical skills and an affinity for data driven decision making
• Comfortable working in a target-driven environment
• Experience coaching and mentors sales team members
  
  
  

Benefits

Working at Eden is slightly different than elsewhere. We're passionate about our culture and invest heavily in the wellbeing of our employees. So the role also comes with the following benefits:

• Salary: £30,000 to £38,000 dependent on experience
• 28 days annual leave (plus bank holidays on top)
• Option to buy and sell a further 5 days of leave
• Private medical insurance
• Group life assurance
• Health cash plan
• Wellbeing fund to contribute toward promoting your mental and physical wellbeing
• Performance related bonus
• Significant investment in your learning and development
  
  

Want to learn more about Eden? Check out our careers page and Trustpilot reviews.