Sales Team Leader

Eden Conveyancing Ltd; United Kingdom; On-site; GBP 30,000 - 38,000; Full time

Job summary

Eden Conveyancing Ltd is seeking an experienced Sales Team Leader to inspire and manage a team of Sales Advisors. You will play a vital role in driving sales and enhancing customer interaction, all while working in a supportive and rewarding culture. If you have a passion for sales, a heart for mentoring others, and the ability to thrive in a dynamic environment, we want to hear from you.

Benefits

28 days annual leave plus bank holidays

Private medical insurance

Group life assurance

Health cash plan

Wellbeing fund

Performance-related bonus

Qualifications

• Proven B2C contact center experience, ideally from a startup or high-growth environment.
• Experience managing successful sales teams.
• Comfortable working in a target-driven environment.

Responsibilities

• Oversee a team of Sales Advisors and ensure effective sales conversion.
• Monitor calls to improve quality and track performance.
• Design and optimise contact flows and scripts for clients.

Skills

Communication

Analytical skills

Coaching

Interpersonal skills

Target-driven

Job description

4 weeks ago Be among the first 25 applicants

This range is provided by Eden Conveyancing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Do you want to work for a firm that is changing an industry? Are you passionate about supporting a team of Sales Advisors to convert prospects and drive sales? Are you looking for a role where you can leverage your contact centre experience?

We believe working at Eden should be exciting and fulfilling, where you feel valued and have the tools and time to provide an industry-leading client experience.

We're looking for a Sales Team Leader who'll be responsible for overseeing a team of Sales Advisors who support clients and referral partners throughout our quote process. You will play a critical role in optimising sales conversion through our contact centre and building engagement with our referral partners.

On any given day you could be doing many of the following:

• Make and oversee follow up calls to prospective clients who have requested a quote to answer questions and drive quote conversion
• Oversee the onboarding and relationship management of referral partners
• Design and optimise contact flows and create personalised phone and email scripts for different client segments
• Manage, coach and mentor a team of Sales Advisors
• Monitor calls to improve quality, minimise errors and track team performance
• Handle and resolve complex enquiries
• Evaluate performance using key metrics to identify improvements and training needs
• Use client feedback to enhance sales procedures, policies and standards
• Deliver individual and team KPIs that provide excellent client service and satisfaction
• Recruit and retain new team members to support company growth
  
  
  

Requirements

• Proven B2C contact centre experience, ideally from a startup or high growth environment
• Proven experience of managing successful sales teams
• Experience designing and optimising contact flows
• Experience of objection handling and creating messaging for different client segments
• Warm and personable communication and interpersonal skills
• Strong analytical skills and an affinity for data driven decision making
• Comfortable working in a target-driven environment
• Experience coaching and mentors sales team members
  
  
  

Benefits

Working at Eden is slightly different than elsewhere. We're passionate about our culture and invest heavily in the wellbeing of our employees. So the role also comes with the following benefits:

• Salary: £30,000 to £38,000 dependent on experience
• 28 days annual leave (plus bank holidays on top)
• Option to buy and sell a further 5 days of leave
• Private medical insurance
• Group life assurance
• Health cash plan
• Wellbeing fund to contribute toward promoting your mental and physical wellbeing
• Performance related bonus
• Significant investment in your learning and development
  
  

Want to learn more about Eden? Check out our careers page and Trustpilot reviews.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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