Sales Team Lead - West Midlands, Uk

Modern Milkman; Lichfield; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Birthday off

Pension 6% match

Discount on products

Health & wellbeing budget

L&D budget

Product samples

Volunteering days

Travel opportunities

Job summary

Modern Milkman is expanding its door-to-door sales team in the Midlands and is seeking a hands-on Team Leader. Based with your team in the field, you will coach, develop, and drive performance while owning recruitment and onboarding to scale the team responsibly.

From the Burntwood hub you’ll travel to support reps on the doorstep, model best practice, and ensure a customer-first approach. You’ll use data dashboards to spot trends, hit targets, and embed Modern Milkman’s values in every

Qualifications

• Within commutable distance of Burntwood, full UK driving licence required.
• Proven experience in a sales leadership, supervisory, or team captain role (D2D or field sales experience strongly preferred).
• A track record of hitting targets personally, and helping others do the same.
• Confident coaching and giving direct feedback.
• Comfortable recruiting and interviewing.
• Comfortable working with data and reports (e.g. Excel/Google Sheets or dashboards) to track performance.
• Resilient, hands-on, happy to be out on the doorstep in all weather.
• Self-motivated with an entrepreneurial mindset.

Responsibilities

• Own the day-to-day performance of your team, tracking KPIs and quality standards.
• Lead from the field - on the doorstep alongside your team, weekly.
• Recruit, screen, and onboard new team members.
• Coach reps and run regular 1:1s and reviews.
• Report on team performance and uphold Modern Milkman standards.

Skills

Sales leadership

Field sales

Coaching

Data reporting

Interviewing

Recruiting

Public speaking

Tools

Excel

Google Sheets

CRM software

Job description

Start Date: 5th October 2026

Benefits (on a pro-rated basis)

• 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too!
• Up to 6% matched company pension
• Access to thanksBen, for a range of core & flexible benefits, retail discounts, cinema tickets, EAP, Life Assurance
• 40% Employee discount off all of our products
• £300 annual Health and Well Being budget
• £300 annual L&D budget
• Endless samples of our stock to try out
• 2x volunteering days and team volunteering days
• Opportunity to travel and lots of company events

Serious growth opportunity: build and shape a team as we scale, with a clear path to senior leadership roles. Be part of a success story: a rapidly scaling company backed by real funding and hundreds of thousands of customers already on board

Join a movement that's transforming how Britain shops for fresh food. We deliver farm-fresh goods straight to customers' doors. We partner with independent British suppliers to make ethical choices easy for everyone.

With hundreds of thousands of happy customers and a growing network of independent British suppliers, Modern Milkman is changing the game. Now, we're looking for a Team Leader to help us build and grow our door-to-door sales team in the Midlands!

What you'll do…

This is a hands-on leadership role covering three core areas:

Performance Management

• Own the day-to-day performance of your team, tracking KPIs and quality standards
• Use sales data and reporting to spot trends, identify who needs support, and make decisions
• Run regular 1:1s and team reviews
• Coach and develop reps to hit and exceed their targets
• Report on team performance and hold the team accountable to Modern Milkman standards

Leading From the Front - In the Field

• Get out on the doorstep alongside your team, every week
• Model best practice - the pitch, the objection handling, the resilience
• Drive a culture in the field that reflects Modern Milkman's values - genuine, sustainable, and customer-first
• Use field time to coach in real time and hit your own sales target

Recruitment - Building the Team

• Take ownership of growing your team from screening candidates through to onboarding
• Run assessment days and interviews, identifying people with the right mindset for D2D
• Build a pipeline so the team scales sustainably as targets grow

What we're looking for…

• Within commutable distance of our Burntwood Hub, with a full UK driving licence (essential)
• Proven experience in a sales leadership, supervisory, or team captain role (D2D or field sales experience strongly preferred)
• A track record of hitting targets personally, and helping others do the same
• Confident coaching and giving direct feedback
• Comfortable recruiting and interviewing
• Comfortable working with data and reports (e.g. Excel/Google Sheets or dashboards) to track performance and guide decisions.
• Resilient, hands-on, happy to be out on the doorstep in all weather
• Self-motivated with an entrepreneurial mindset

Working pattern

• Variable shifts including some weekend work, reflecting the demands of an in-field leadership role
• Based out in the field with your team, not office-based

Interview Process

Screening Call > Hiring Manager/People Team Call > 10 Minute Pitch & 30 Minute Interview

What to expect in your first couple of weeks:

Your first two weeks will be spent across our existing sales teams in the South West (Swindon Area), getting hands-on with the operation, supporting onboarding, and learning our sales training and coaching approach directly from teams already running at a high level, so please expect to travel and over night stays. This is about learning by doing, not sitting in on presentations. You'll be out on the doors, in the morning meetings, seeing exactly how a high-performing team runs day to day. Once that's done, you'll be based full-time in the West Midlands, building and leading your own team using everything you've picked up. We're looking for someone who wants to learn the business from the ground up before they lead it.