Sales Support Team Leader – Bracknell (Hybrid)

Asset Finance International; Bracknell; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Bonus

Pension

Benefits

Job summary

Asset Finance International in Bracknell is seeking an experienced Team Leader to lead, motivate and develop the Sales Support Team to meet targets and deliver excellent customer service.

You will oversee workload planning, recruitment support, coaching, training, and performance reviews, while ensuring adherence to policies and SLAs. The role offers a salary of £40,000 to £50,000 plus bonus and benefits.

Qualifications

• Experience of line managing within a sales environment.
• Proven ability to meet team targets and individual objectives.
• Experience in recruitment and onboarding in a department.
• Strong coaching and mentoring skills.
• Able to produce regular management information and MI reports.

Responsibilities

• Prioritise tasks and workflow across the Sales Support Team.
• Recruitment planning and probation support for new staff.
• Coach individuals to develop knowledge and skills.
• Manage training requirements and new process implementation.
• Conduct monthly 1:1s and set development objectives.
• Monitor staff performance and conduct up to investigations.
• Plan daily workloads and resources to hit SLAs and targets.
• Motivate team to maintain high-quality output.
• Produce monthly MI on team performance.
• Apply absence management procedures to minimise absences.
• Support change initiatives to maintain performance.

Skills

Team leadership

People management

Customer service

Job description

£40,000 to £50,000 plus bonus and benefits.

Our client is an award winning and well established provider of business finance.

They are looking for an experienced Team Leader to lead, motivate and develop a team to ensure they meet team targets and individual objectives, excel in customer service and adhere to policies and procedures.

Responsibilities will include:

• Manage the prioritisation of tasks and workflow throughout the Sales Support Team
• Assist with recruitment for the department including planning for probation and initial support for new employees
• Mentor and coach individuals to ensure that their knowledge and skill levels are appropriate to carry out their duties
• Manage the training requirements of the team including the implementation of any new processes and procedures
• Manage the performance of individuals by utilising monthly one to one feedback sessions and providing individuals with personal development objectives
• Monitor and manage staff performance / conduct, up to and including investigation stage
• Manage the daily workloads, plan resource and set individual and team targets to ensure SLAs, targets and agreed objectives are achieved
• Motivate individuals and the team to generate a positive, working environment and produce work of a high standard
• Review the quality of the work produced by the team by completing monthly auditing and reviewing exception reports, followed up by structured coaching
• Produce regular MI reflecting the teams’ performance to support and monitor objective performance
• Consistently apply procedures including absence management procedures to minimise/control absence levels within the team
• Assist with implementing change in a manner that maintains / enhances performance levels

The successful candidate will have experience of line managing within a sales environment.

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