Sales Support Specialist (Contract)

Genetec; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Training Tuition Reimbursement Program

Work-life balance with a flexible work

Job summary

Genetec is seeking a Sales Support Specialist in the United Kingdom for a 12-month maternity cover. You’ll support the global sales team using CRM and MS Office, maintaining accurate customer records and preparing sales documents.

You must be fluent in French and English, with 3–5 years in a similar role, and excel at multitasking in a fast-paced environment. Collaboration with Inside Sales, Customer Service and ITS will be key.

Qualifications

• Three to five years of relevant experience in a similar role.
• College diploma in office technology or related field.
• Fluent in French and English; Spanish is an asset.
• Excellent communication and interpersonal skills.
• Adept at multitasking in a fast-paced environment.
• Willingness to learn new tools and data systems.
• Attention to detail and good organizational skills.
• Team player with proactive attitude.

Responsibilities

• Monitor customer accounts in the CRM, ensuring data quality and updating CRM sections regularly.
• Update and track exception discounts on quotes per non-standard pricing process.
• Create and maintain customer lists and various sales documents.
• Answer inquiries regarding customer accounts.
• Provide administrative support to sales executives and management as required.
• Participate in annual review of the channel partner program.
• Collaborate with Inside Sales, Customer Service and ITS teams.
• Work on special projects as needed by the sales team.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Team spirit

Willingness to learn

Education

College diploma in office technology

Tools

Dynamics CRM/Salesforce

MS Office (Outlook, Word, Excel, PowerPoint)

Dynamics GP/FO

Power BI

Job description

*Please note that this is a 12-month contract for a maternity leave replacement*

Your team’s dynamic:

The Sales Support Specialist will be part of a dynamic team tasked with providing day-to-day support to members of the global sales team using several internal tools and administrative systems. Reporting to the Sales Administration Manager, we’re seeking someone who is versatile, fully bilingual and energetic to handle various tasks in a stimulating sales environment.

Your day at a glance:

• Monitor customer accounts using the client relationship management (CRM):
  • Ensure the quality of all customer information
  • Regular updates to various sections of the CRM
• Update and track exception discounts on quotes following the non-standard pricing process
• Create and maintain customer lists & other various sales documents
• Answer various customer inquiries regarding their accounts
• Provide administrative assistance to sales executives and sales management team members as required
• Participate in the annual review of our channel partner program
• Support and collaborate with Inside Sales, Customer Service and ITS departments
• Work on special projects, depending on sales team needs

More about you:

• College diploma in office technology or related field or any combination/experience relevant education
• Three (3) to five (5) years’ of relevant experience in a similar position
• Strong communication and interpersonal skills
• Excellent customer service skills
• Adept at multitasking and managing priorities in a fast-paced environment
• Willingness to learn new tools and data systems
• Attention to detail, good organizational skills, proactive and team spirit
• Fluent in French and English (Spanish an asset), both verbal and written (this role requires interaction with our international collaborators and customers)

Your technical expertise:

• Working knowledge of a client relationship management application (MS Dynamics CRM/Sales Force)
• Proficient knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Knowledge of accounting software (MS Dynamics GP/F&O), an asset
• Knowledge of business analytics solution (PowerBI), an asset
• Experience working in a technology company

Let’s talk perks!

• Attractive compensation package
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.