Sales Support Specialist

Trinity Resource Solutions; Pangbourne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Trinity Resource Solutions in Reading is seeking a Sales Support professional to join our team on a fixed term contract. You will handle customer inquiries, process orders and provide day-to-day support to the sales function, helping to maximise customer satisfaction and drive sales.

The role requires strong customer service, order processing, and collaboration with Sales Managers. Proficiency in Microsoft Office and experience with SAP or Salesforce are highly beneficial; fluent English is

Qualifications

• Customer service experience in a sales/support environment.
• Experience handling orders and processing sales enquiries.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Manage incoming sales enquiries and progress opportunities through to order where possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

Skills

Customer service

Order processing

Sales administration

Tools

SAP

Salesforce

Job description

We are working with a growing global technology and engineering business that is looking for a Sales Support professional to join its team in Reading.

Initially a Fixed Term Contract this is a great opportunity for someone with strong customer service, sales administration or order management experience who enjoys working in a fast-paced environment and supporting both customers and sales teams.

You will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities.

Key Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Manage incoming sales enquiries and progress opportunities through to order wherever possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

About You

We are looking for someone who is:

• Customer-focused with excellent communication skills.
• Highly organised with strong attention to detail.
• Comfortable managing multiple priorities and working to deadlines.
• Professional, adaptable and confident dealing with customers.
• A strong team player who enjoys working collaboratively.
• Proactive and commercially aware, with the ability to identify opportunities to progress enquiries into orders.
• Confident using Microsoft Office and general business systems.

Previous experience in Sales Support, Customer Service, Sales Administration, Order Processing, Account Administration or a similar role would be highly beneficial.

Experience with SAP and/or Salesforce would be advantageous, although full training can be provided.

Language Skills

Fluent written and spoken English is essential.

Additional European language skills, particularly French, Italian or German, are highly desirable and may be essential depending on the customer portfolio.

Why Apply?

This is an opportunity to join an established international organisation offering a collaborative working environment, opportunities for development and the chance to work closely with both customers and a global sales team.

If you are organised, commercially minded and enjoy providing excellent customer service, we'd love to hear from you.