Sales Support Specialist

Inventive Search; Basildon; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Training and development

Career progression

Collaborative team environment

Job summary

Inventive Search in Basildon, Essex is seeking an organised Internal Sales Support to assist the sales function and manage customer relationships. You will be the first point of contact for enquiries, helping identify opportunities to upsell MSP services.

Working with Account Managers and Technical teams, you will support orders, renewals, and customer documentation, ensuring a smooth end-to-end experience and building long-term partnerships.

Qualifications

• Previous experience in Sales Support or Customer Service.
• Strong communication and attention to detail.
• Ability to manage multiple priorities under pressure.
• Proactive, customer-focused mindset with growth drive.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Manage relationships with a portfolio of SME customers.
• Respond to enquiries by phone and email with professionalism.
• Prepare quotations, process orders and renewals.
• Maintain up-to-date customer information in CRM.
• Identify opportunities to upsell and cross-sell MSP services.
• Collaborate with Account Managers and Technical teams.
• Support sales with administration, reporting, and documentation.
• Monitor contract renewal dates and engage on renewals.
• Build long-term customer partnerships.

Skills

Communication skills

Interpersonal skills

Organisational skills

CRM experience

MS Office

Customer service

Multi-tasking

Tools

CRM systems

PSA platforms

Job description

Location: Basildon, Essex (Carnival Business Park)

Job Type: Full-time | Permanent

About the Company

We are an award-winning Managed Service Provider (MSP) that has been helping businesses get the most from technology for over 30 years. We partner with organisations across the UK to deliver reliable, secure, and innovative IT solutions that enable them to work smarter and grow with confidence.

Our expertise spans managed IT support, cloud solutions, cybersecurity, modern workplace technologies, infrastructure, Power Platform, AI, and digital transformation. What sets us apart is our customer-first approach and commitment to building long-term relationships through exceptional service.

As our business continues to grow, we're looking for an organised and customer-focused Internal Sales Support professional to join our team in Basildon.

The Role

As Internal Sales Support, you'll play a key role in supporting our sales function and managing relationships with a portfolio of customers. You'll be the first point of contact for many client enquiries, ensuring requests are handled efficiently while helping identify opportunities to introduce additional products and services.

Working closely with our Account Managers and Technical teams, you'll help deliver an outstanding customer experience from initial enquiry through to order completion and ongoing account support.

Key Responsibilities

• Manage relationships with a portfolio of small and medium-sized customer
• accounts.Respond to customer enquiries by phone and email, providing a professional and responsive service.
• Prepare quotations, process orders, renewals, and service requests accurately.
• Maintain up-to-date customer information within the CRM system.
• Identify opportunities to upsell and cross-sell managed IT solutions and services.
• Work collaboratively with technical and account management teams to ensure seamless service delivery.
• Support the sales team with administration, reporting, and customer documentation.
• Monitor contract renewal dates and proactively engage customers regarding renewals and service improvements.
• Build strong customer relationships that encourage long-term partnerships.

About You

We're looking for someone who enjoys building relationships, is highly organised, and thrives in a fast-paced environment.

You'll ideally have:

• Previous experience in Sales Support, Internal Sales, Customer Service, or Account Coordination.
• Excellent communication and interpersonal skills.Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities and work effectively under pressure.
• A proactive, customer-focused approach with a desire to contribute to business growth.
• Confidence using Microsoft Office and CRM systems.

Experience within an IT, Technology, or Managed Services (MSP) environment.Knowledge of managed IT services, cloud solutions, or cybersecurity.Experience using CRM or PSA (Professional Services Automation) platforms.

What You'll Receive

• Ongoing training and professional development.
• Clear opportunities for career progression.
• Supportive and collaborativeteam environment.

The opportunity to work for a growing and well-established technology business.

Why Join Us?

People are at the heart of everything we do. We believe in investing in our employees, encouraging collaboration, recognising success, and creating an environment where everyone can develop their career.

Whether you're looking to build on your sales support experience or take the next step within the IT industry, you'll have the opportunity to grow alongside an experiencedand supportive team.