Sales Support Representative

Ritz Recruitment Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Sales Support Representative to join their dynamic team. This role offers a fantastic opportunity to be the first point of contact for customers, providing exceptional service and support across various channels. You will assist in sales, qualify leads, and ensure client satisfaction while learning the technical aspects of the product range. The position has the potential to evolve into a sales role, allowing for commission earnings through direct client interaction. If you're passionate about sales and customer service, this is the perfect opportunity to grow your career in a supportive environment.

Qualifications

• Strong customer service and sales skills are essential for this role.
• Ability to effectively qualify leads and communicate with clients.

Responsibilities

• Act as the first point of contact for customer inquiries and showroom visitors.
• Provide advice and support via phone, web chat, and email.

Skills

Customer Service Skills

Sales Skills

Lead Qualification

Communication Skills

Technical Understanding

Job description

Job Description

I am recruiting for a Sales Support Representative for a growing business.

RESPONSIBILITIES:

1. To be the first point of contact for new enquiries and visitors to the showroom.
2. Providing customer advice and support over the phone, via Live Web chat, and by email enquiries.
3. Efficiently qualifying leads.
4. To assist in the sales of products.
5. To carry out sales advisor appointments and customer follow-ups, offering knowledgeable advice with excellent customer service and sales skills.
6. To understand and learn the technical aspects of the product range.
7. To communicate effectively and work as part of a small team with a can-do attitude and a flexible schedule.
8. Ensuring the client is happy with the service they receive, including aftercare where necessary.
9. Processing orders, which will involve taking detailed requirements and accurate survey measurements.
10. Lead generation from an existing database, requesting feedback reviews and referrals, and supporting the development of new prospects such as new housing developments, schools, or window companies. This will largely include cold calling by phone and in person.
11. To achieve a high conversion rate and customer service score whilst selling accurately and hitting a target.

The role has the opportunity to grow into a sales role for the right person, where you will have the opportunity to earn commission by going out to prospective clients to measure and sell products.