Global Associate Imagery Support Representative

TN United Kingdom; London; On-site; GBP 30,000 - 34,000; Full time

Job summary

An innovative firm is seeking a Global Associate Imagery Support Representative to provide top-notch customer service in London. This role involves supporting external customers, ensuring quality delivery standards, and enhancing client relationships. You will be pivotal in identifying opportunities for improvement and cost reduction while collaborating across departments. Join a team recognized for its commitment to employee satisfaction and professional growth, where your contributions will significantly impact the customer experience. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Personal Pension Plan

25 PTO, Bank Holidays, and Sick Time

Cycle to Work and Childcare Vouchers

Employee Assistance Program

Maternity and Paternity Leave

Qualifications

• 2 years of experience in customer service, preferably in a B2B setting.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide excellent email customer support for internal and external customers.
• Collaborate with technical support, sales, and field services.

Skills

Customer Service

Communication Skills

Problem-Solving

Analytical Abilities

Education

Degree in Geography

Degree in GIS

Degree in Communications

Tools

Microsoft Office Suite

Esri ArcGIS

QGIS

Job description

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Global Associate Imagery Support Representative, London

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Client:

Maxar

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e09defe78b34

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Please review the job details below.

Please review the job details below.

Maxar is currently seeking an Imagery Support Representative to join our team in the London.

Maxar is seeking a Global Associate Imagery Support Representative to join our team! In this role, you will provide enterprise-level customer support for our external customers and ensure quality and performance delivery standards. By developing internal and external client relationships you will thrive in forecasting client business needs, plan service deliveries, drive proactive service, and support mechanisms to reduce client downtime/costs. You will also be a liaison between customers, technical support, product development, sales, and field services to identify opportunities to support delivery improvements, cost reduction, and improve value-add to the customer/client.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness.Please note, this role is not eligible for Visa Sponsorship.

What You’ll Be Doing:

Provide excellent e-mail customer support for internal and external customers

Answer inbound email and phone communications

Processes orders and prepares quotations and feasibilities

Assist customers to define order requirements, including image selection

Utilize knowledge of company policy and departments to find answers to technical questions

Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations

Attend training and development courses, provide training to peers and customers as needed

Effectively communicate with all levels of the company and customers

Participate in an On-Call rotation a week at a time

Collaborate between customers, technical support, product development, sales, and field services

Identify opportunities to support delivery improvements, cost reduction, and improve value-add

Minimum Requirements:

Degree or 2 years of previous experience in customer service, preferably in a professional or B2B setting

Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.)

Ability to work on-call 1x per month over weekends (Paid out atop salary)

Excellent communication skills

Preferred Requirements:

Degree in Geography, GIS, Communications, Sciences, or similar

Previous exposure to GIS applications and technologies, e.g., Esri ArcGIS, ArcPro, QGIS

Excellent listening, comprehension & interpersonal skills

Effective problem-solving and analytical abilities

What’s In It For You:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.

Private Medical Insurance

Personal Pension Plan

25 PTO, Bank Holidays, and Sick Time

Cycle to Work and Childcare Vouchers

Employee Assistance Program

Maternity and Paternity Leave

And More!

This role is not eligible for Visa Sponsorship. Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate’s unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is: 30,000.00 - 33,300.00 GBP annually.

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Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.