UK Sales Support Representative

ePlus inc.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Sales Support Representative, where your organizational skills will shine! In this dynamic role, you will manage customer orders, ensure satisfaction through effective communication, and work collaboratively with internal teams to drive success. Your analytical mindset and problem-solving abilities will be key in resolving issues and enhancing customer experiences. This position offers a unique opportunity to engage with diverse teams and contribute to a culture that values respect and teamwork. If you're ready to make a positive impact in a supportive environment, this role is perfect for you!

Qualifications

• 1+ years of sales or customer service experience required.
• Knowledge of computers/networking and the IT industry is preferred.

Responsibilities

• Accurately place and manage customer orders in the system.
• Ensure timely delivery and invoicing of orders.

Skills

Analytical Skills

Critical Thinking

Communication Skills

Customer Service

Problem Resolution

Teamwork

Multitasking

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Overview

We are seeking a detail-oriented and organized Sales Support Representative. In this role, you will focus on order management and be responsible for driving customer satisfaction by coordinating with our Sales, International, and other internal teams to ensure accurate fulfillment of customer orders. The ideal candidate will possess strong analytical, critical thinking, and communication skills, experience with sales and operations, and the ability to work cross-functionally to ensure smooth order fulfillment.

YOUR IMPACT

The essential functions of this position include:

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

QUALIFICATIONS

• Bachelor’s degree is preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills are a must
• Ability to prioritize and multitask is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.