Sales Support & Process Improvement Specialist

Air Liquide; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with company matching

Tuition reimbursement

Job summary

Airgas, an Air Liquide company, is seeking a Sales Support Associate to drive flawless order processing and responsive customer support. You will craft efficient workflows, handle inbound queries, and assist regional sales teams with quotations and documentation.

Based in the Newcastle area, this office-based role emphasizes process design, ERP data updates, and proactive communication to enhance the customer experience and operational efficiency.

Qualifications

• Ability to analyze workflows and document more efficient ways of working that are logical and measurable.
• Working knowledge of customer supply chains specifically end to end order processing, ERP systems and associated digital tools.
• Business processes in an industrial B2B environment
• AI tools such as Google Gemini and how to utilise them for process development / improvement
• Experience in a fast paced environment with accountability for multiple priorities and deadlines

Responsibilities

• Creation of processes to effectively manage inbound customer queries in a timely manner, enabling the order entry team to focus solely on order processing.
• Ownership of customer complaints from cradle to grave, liaising with stakeholders in the process.
• Providing timely and accurate responses to inbound customer queries including providing product information, documentation and order updates.
• Supporting the order entry team by liaising with customers to provide missing information, and when required loading orders into the ERP (Sage).
• Updating the ERP with pricing, customer information and order information according to policy.
• Preparation of quotations for products and services to support the Regional Sales Teams in Middle East/Africa and Europe.
• Proactively contacting customers to provide updates on order status as required.

Skills

Workflow analysis

ERP systems

Order processing

Process design

Prioritisation

Tools

Sage ERP

Google Gemini

Job description

Airgas, an Air Liquide company, is seeking a Sales Support Associate to drive flawless order processing and responsive customer support. You will craft efficient workflows, handle inbound queries, and assist regional sales teams with quotations and documentation.

Based in the Newcastle area, this office-based role emphasizes process design, ERP data updates, and proactive communication to enhance the customer experience and operational efficiency.