Sales Support & Process Improvement Lead

GB10730-AIRGAS CALGAZ LTD; Stoke-on-Trent; On-site; GBP 25,000 - 38,000; Full time

Job summary

Airgas, an Air Liquide company, is seeking a Sales Support Associate in Stoke-on-Trent. You will proactively administer fundamental customer functions, handle inquiries, prepare quotations and assist with order entry as capacity allows, contributing to a seamless customer experience.

The role focuses on designing efficient processes, documenting workflows, and maintaining accurate ERP records (Sage). You will work with the Regional Sales Teams across Europe, the Middle East and Africa, and you

Qualifications

• Ability to analyze workflows and document more efficient processes.

Responsibilities

• Create processes to manage inbound customer queries and support order entry.

Skills

Workflow analysis

ERP systems

End-to-end order processing

AI tools (Google Gemini)

Fast-paced environment

Customer engagement

Sage ERP experience

Tools

Sage

Job description

Airgas, an Air Liquide company, is seeking a Sales Support Associate in Stoke-on-Trent. You will proactively administer fundamental customer functions, handle inquiries, prepare quotations and assist with order entry as capacity allows, contributing to a seamless customer experience.

The role focuses on designing efficient processes, documenting workflows, and maintaining accurate ERP records (Sage). You will work with the Regional Sales Teams across Europe, the Middle East and Africa, and you