Sales Support Manager - Earthmoving

Liebherr-Werk Nenzing GmbH; Biggleswade; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and personal development

Industry-leading manufacturer

Secure and progressive work环境

Job summary

Liebherr-Great Britain Ltd. seeks an experienced Sales Support Leader to work with the Divisional Manager for Earth Moving, ensuring outstanding customer service and driving key business results.

You will oversee day-to-day Sales Support, coordinate with logistics providers, monitor targets and budgets, and liaise with After Sales and Workshops to maintain customer satisfaction. Training and personal development are provided.

Qualifications

• Experience in a similar role or industry.
• Data analysis and report creation.
• Outstanding communication and teamwork.

Responsibilities

• Overseeing day-to-day management of the Sales Support functions and staff to meet targets.
• Managing logistics providers to ensure safe and efficient movement of goods.
• Monitoring performance targets, budgets and departmental costs.
• Liaising with After Sales and Workshops to ensure customer satisfaction.
• Ensuring stock forecasts and planning align with business objectives.
• Producing management reports and maintaining datasets.

Skills

Data analysis

Communication skills

Time management

MS Office proficiency

Tools

MS Office

CRM systems

Job description

The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
• Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
• Facilitating the purchase of non-Liebherr third party items to fit machines.
• Being responsible for new machine invoice and delivery targets on a monthly basis.
• Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
• Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
• Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
• Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
• Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
• Ensuring the team are maintaining and creating machine files.
• Contributing to the commercial strategy for the overall sales department.
• Ensuring compliance with the Company and operation policies and procedures is adhered to.
• Providing reports and updates to the Divisional Manager as requested.
• Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
• Evaluating operational procedures to ensure continuous development and efficient operations within the department.
• Formulating, developing, and monitoring customer service KPIs.
• Keeping up to date with machine developments and industry trends.
• Communicating and act in a manner that promotes a positive image of the company.
• Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
• Participating in training courses as requested.

Your Profile

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through experience in a similar role or industry
• Data analysis and report creation
• Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
• Excellent organisational skills and being able to prioritise through effective time management
• Proficient in use of MS Office and CRMs

What we are offering

• The opportunity to work with the industry-leading manufacturer
• Secure and progressive work environment
• Competitive salary and benefits
• Training and personal development

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.