Sales Support Manager: KPI & Logistics Lead

Allstaff; Biggleswade; On-site; GBP 68,000 - 72,000; Full time

Job summary

Allstaff Recruitment in Biggleswade is seeking a Sales Support Manager for a full-time permanent role. The position carries a 40-hour week and a salary of £68,000–£72,000, with duties centred on leading the Sales Support team and coordinating with logistics, finance, and after-sales functions.

The role requires strong leadership, excellent communication, and solid experience in KPI management, reporting, and process improvement as part of a busy commercial operation.

Qualifications

• Experience leading a sales support, sales operations, customer service or commercial administration team.
• Strong analytical and reporting capabilities.
• Experience managing KPIs, SLAs and departmental performance metrics.
• Excellent communication skills.
• Excellent organisational skills and strong time management.

Responsibilities

• Oversee the day-to-day operation of the Sales Support functions and staff.
• Support with the management of logistics providers.
• Monitor performance targets.
• Liaise with the After Sales Department and Workshops.
• Be responsible for new machine invoice and delivery targets.
• Liaise with finance department to ensure payments are received and processed accurately.
• Ensure all spreadsheets and databases are maintained by the team.
• Providing reports and updates.
• Support and attend trade shows as required.
• Formulating, developing, and monitoring customer service KPIs.
• Keep up to date with machine developments and industry trends.

Skills

Team management

Analytical skills

KPIs / SLAs

Communication

Time management

Tools

MS Office

CRM systems

Job description

Allstaff Recruitment in Biggleswade is seeking a Sales Support Manager for a full-time permanent role. The position carries a 40-hour week and a salary of £68,000–£72,000, with duties centred on leading the Sales Support team and coordinating with logistics, finance, and after-sales functions.

The role requires strong leadership, excellent communication, and solid experience in KPI management, reporting, and process improvement as part of a busy commercial operation.