Sales Support Manager

JR United Kingdom; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading manufacturer of lighting products is seeking a Sales Support Manager based in Basingstoke. This role involves managing customer interactions, processing quotations, and providing technical support. Ideal for candidates with sales or technical backgrounds, full training will be provided. Join a forward-thinking company focused on innovative lighting solutions.

Benefits

Parking available

Canteen on site

Supportive team environment

Qualifications

• 6-12 months experience in office sales or customer service.
• Experience in a technical environment or electrical engineering apprenticeships preferred.
• Ability to build relationships and communicate effectively.

Responsibilities

• Manage customer interactions, quotations, and orders.
• Provide technical training and product information.
• Conduct proactive sales calls and handle customer inquiries.

Skills

Customer service

Technical support

Sales

Relationship building

Communication

Job description

Social network you want to login/join with:

Manufacturer of lighting products and lighting controls

Sales Support Manager - Lighting

Office based in Basingstoke - 8:30-5pm

Up to £30-40k d.o.e with bonus plan

• Fantastic opportunity for candidates with experience in internal sales, customer service, technical advisory roles, or an electrically minded apprentice/electrician seeking a career change
• Opportunity to manage customers, process quotations, and handle small projects
• Join a forward-thinking and innovative lighting manufacturer
• Ideal for a junior candidate interested in the technical or electrical sector
• Full training provided on products, sales systems, and company procedures
• Excellent technical and product support within a growing business

Role Overview

Based at the head office in Basingstoke, the Internal Sales Support role involves daily interaction with wholesalers and electrical contractor customers, assisting with orders, quotations, technical inquiries, and customer service issues. Responsibilities include proactive sales calls, handling customer communications via phone, email, and Teams, providing technical training and product information, and managing quotations. This role suits someone with experience in electrical wholesale, hands-on electrical or technical roles, or entry-level customer service or sales support. Full product training and coaching will be provided. Success in this role requires a positive, outgoing phone manner, strong organizational skills, good written communication, and the ability to manage a large product portfolio in lighting and controls. Regular contact with the field sales team necessitates good relationship-building and communication skills.

About the Company

Established in Scandinavia with a global presence and strong UK turnover, this growing manufacturer specializes in lighting solutions, particularly lighting controls and wireless solutions. The company emphasizes sustainability and innovative future technologies. Support from technical, design, and back-office teams is robust. This is an exciting period to join as they expand their team in 2025. The office offers parking, a canteen, and a supportive team environment.

Candidate Requirements

• 6-12 months or more of experience in office sales, customer service, branch management, or field sales
• Experience in a technical environment such as electrical engineering apprenticeships, project estimating, or technical support roles
• Ability to build relationships with customers and team members, comfortable working over the phone and on Microsoft Teams
• A motivated, professional, and consultative approach with a desire to learn and develop a career
• Understanding of electrical or technical drawings is desirable but not essential