- Customer Success Manager – Support Smarter Farming Across the UK

JR United Kingdom; Woking; Remote; GBP 35,000 - 55,000; Full time

Job summary

A European AgTech company is hiring a Customer Success Manager to help UK farmers succeed with innovative livestock management solutions. This role involves onboarding, relationship-building, and technical support, contributing significantly to the company's early growth trajectory in the UK. Candidates with a farming background or strong rural connection will excel.

Benefits

Competitive salary and travel expenses

Supportive team culture

Regular travel to Norway for collaboration

Opportunity for professional learning

Qualifications

• Experience in customer success, service, or commercial roles.
• Farming background or strong connection to rural life.
• Valid UK driving licence required.

Responsibilities

• Onboard new customers and guide them through setup and training.
• Act as the ongoing point of contact for farmers.
• Troubleshoot issues using system data and support tools.

Skills

Customer relationship management

Communication

Problem-solving

Technical product understanding

Job description

Social network you want to login/join with:

? Customer Success Manager – Support Smarter Farming Across the UK, woking

col-narrow-left

Client:

TMS Technology

Location:

woking, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

? Customer Success Manager – Support Smarter Farming Across the UK

Remote (UK-based) | Regular UK travel | Full-time

We're hiring a Customer Success Manager on behalf of a European AgTech company that's helping farmers modernise how they manage livestock. With strong momentum in Norway and early traction in the UK, they’re building a ground-up team to support their next stage of growth.

This role is all about helping UK farmers succeed with a powerful, hardware-enabled software solution that changes how grazing, boundaries, and livestock management are handled. You’ll be the first full-time Customer Success hire in the UK and a key voice in shaping how we support farmers in the years ahead.

? Your Role

• Onboard new customers and guide them through setup, training, and product adoption
• Act as the ongoing point of contact for farmers, building trust and long-term relationships
• Proactively check in with users to ensure they’re getting value and solving their challenges
• Troubleshoot issues using system data and support tools, with help from the product and tech teams
• Represent the company at demo days, customer meetings, and key events across the UK
• Feed back insights to the wider team and help shape the product roadmap

? What We’re Looking For

• Experience in customer success, customer service, or commercial roles with strong relationship focus
• Farming background or a strong connection to rural life (cattle experience is a big plus)
• A calm and practical communicator who knows how to build trust quickly
• Comfortable working independently and remotely, with regular travel
• Able to understand and explain tech products in simple, clear language
• Valid UK driving licence required

? What’s on Offer

• Competitive salary and travel expenses
• The chance to be part of something early and impactful
• A supportive team and low-hierarchy culture
• Learning across both customer success and broader commercial topics
• Regular travel to Norway and time spent with the product and engineering teams

Apply now to help farmers across the UK succeed with the next generation of livestock technology.