- Customer Success Manager – Support Smarter Farming Across the UK

JR United Kingdom; Bournemouth; Remote; GBP 30,000 - 45,000; Full time

Job summary

Join a leading European AgTech company as a Customer Success Manager to support UK farmers. In this role, you will onboard customers, build relationships, and ensure the effective use of a pioneering livestock management system. This opportunity involves remote work, regular UK travel, and a chance to shape a growing team focused on impactful modern farming solutions.

Benefits

Competitive salary and travel expenses

Supportive team and low-hierarchy culture

Learning across customer success and commercial topics

Regular travel to Norway

Qualifications

• Experience in customer success or commercial roles with strong relationship focus.
• Farming background or strong connection to rural life is a plus.
• Valid UK driving license required.

Responsibilities

• Onboard new customers and guide them through setup and product adoption.
• Act as the ongoing point of contact for farmers, building trust and long-term relationships.
• Troubleshoot issues using system data and support tools.

Skills

Relationship Building

Customer Service

Problem Solving

Communication

Job description

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? Customer Success Manager – Support Smarter Farming Across the UK, bournemouth

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Client:

TMS Technology

Location:

bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

? Customer Success Manager – Support Smarter Farming Across the UK

Remote (UK-based) | Regular UK travel | Full-time

We're hiring a Customer Success Manager on behalf of a European AgTech company that's helping farmers modernise how they manage livestock. With strong momentum in Norway and early traction in the UK, they’re building a ground-up team to support their next stage of growth.

This role is all about helping UK farmers succeed with a powerful, hardware-enabled software solution that changes how grazing, boundaries, and livestock management are handled. You’ll be the first full-time Customer Success hire in the UK and a key voice in shaping how we support farmers in the years ahead.

? Your Role

• Onboard new customers and guide them through setup, training, and product adoption
• Act as the ongoing point of contact for farmers, building trust and long-term relationships
• Proactively check in with users to ensure they’re getting value and solving their challenges
• Troubleshoot issues using system data and support tools, with help from the product and tech teams
• Represent the company at demo days, customer meetings, and key events across the UK
• Feed back insights to the wider team and help shape the product roadmap

? What We’re Looking For

• Experience in customer success, customer service, or commercial roles with strong relationship focus
• Farming background or a strong connection to rural life (cattle experience is a big plus)
• A calm and practical communicator who knows how to build trust quickly
• Comfortable working independently and remotely, with regular travel
• Able to understand and explain tech products in simple, clear language
• Valid UK driving licence required

? What’s on Offer

• Competitive salary and travel expenses
• The chance to be part of something early and impactful
• A supportive team and low-hierarchy culture
• Learning across both customer success and broader commercial topics
• Regular travel to Norway and time spent with the product and engineering teams

Apply now to help farmers across the UK succeed with the next generation of livestock technology.