Sales Support Executive

Purdicom Limited

Wantage

Hybrid

GBP 21,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

Hybrid Working

On Site Gym

Pension Scheme

Medical Scheme

Sick Pay

Life Insurance 4 x salary

Free Parking

Birthday Bonus

Anniversary Bonus

Purdi Perk Vouchers

Learning and Development Plan

Motivosity Reward and Recognition

Job summary

Purdicom Limited is seeking a Sales Support Executive to assist Account Managers and support day-to-day activities. The role involves handling customer inquiries, updating CRM with orders, and coordinating with supply chains.

You will attend customer meetings when required, with hybrid working and on-site facilities in a semi-rural location. Ideal candidates will be customer-focused, experienced with CRM, proficient in Microsoft Office, and able to work with multiple internal departments.

Qualifications

Experience using a CRM system
Excellent communication across internal departments
High attention to detail and accuracy
Strong problem solving and initiative

Responsibilities

Handle customer emails and calls
Provide order ETA and updates to customers
Load and support sales orders in CRM with accuracy
Reply to inquiries when Account Managers are unavailable
Prepare and provide quotes as needed
Coordinate with supply chain and manufacturers on stock

Skills

CRM familiarity

Customer focus

Strong communication

Attention to detail

Microsoft Office

Tools

CRM software

MS Excel

MS Word

Job description

Position Summary

The Sales Support Executive will be responsible for supporting and assisting on a day to day basis and helping to grow the business at the direction of the Account Managers. The Sales Support Executive will form part of the Sales Support team that will also assist with all related tasks.

Principal Duties:

Dealing with all aspects of customer services - Incoming emails & calls
Providing customer ETA on orders and general strong communication to customers.
Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval
Replying to customers, internal comms and suppliers enquiries when Account Managers are unable to respond
Preparing and providing quotes to customers where required
Liaising with supply chain and manufacturers for stock queries
Liasing with our warehouse team on shipment queries and quotes
Carry out data admin to ensure all orders are up to date for stock allocation
Taking part in product training and keeping up to date with new products
Attending customer meetings from time to time (virtual or physical)

Knowledge & Skill Requirements

Customer focused
Experience of using a CRM
Strong communication skills with multiple internal departments
Excellent accuracy and attention to detail
Ability to listen and articulate effectively
Experience and understanding of Microsoft Office
To gradually learn and amass knowledge and detailed understanding of Sales
Must be a problem solver and able to work under own initiative.
Needs to be content to work in a semi-rural environment
To converse with all customers and the people throughout the organisation from Director level to bottom level.

Working Conditions

Must have a clean driving license and own car due to rural location.

Other Information