Sales Support Executive

Populus Select Ltd; Newcastle upon Tyne; On-site; GBP 45,000 - 85,000; Full time

Job summary

A recruitment firm is seeking an Operations Director to support the Sales Team with various administrative tasks in Newcastle upon Tyne. Responsibilities include managing customer inquiries, utilizing CRM platforms, and fostering effective communication to ensure customer satisfaction. The ideal candidate will work full-time in an entry-level role, collaborating with multiple departments to drive customer sentiment KPIs and engagement. This position offers an opportunity to develop a career in staffing and recruiting.

Qualifications

• Strong communication skills for effective customer engagement.
• Ability to manage multiple inquiries through diverse channels.
• Familiarity with CRM platforms for customer relationship management.

Responsibilities

• Support incoming inquiries through various contact channels.
• Work with the Sales Team to assist with administrative tasks.
• Create strong relationships with the Sales Team to manage customer SLAs.
• Record and manage customer interactions in the CRM.
• Handle company emails, ensuring timely responses.
• Escalate complex issues to appropriate teams.
• Support customer surveys, reviewing feedback.
• Collaborate with departments to ensure customer satisfaction.
• Create Purchase Orders and Sales quotes.
• Disseminate monthly emission reports to clients.
• Assist in the preparation of proposals for customers.
• Monitor lead workflows for effectiveness.
• Create and manage intranet content.
• Nurture relationships with prospects for long-term engagement.

Job description

Operations Director at Populus Select Recruitment

About the Role

The role involves supporting the Sales Team with various administrative tasks and ensuring customer satisfaction through effective communication and relationship management.

Responsibilities

• Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool.
• Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation.
• Creating strong relationships with the Sales Team to manage customer SLA’s.
• Utilise existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
• Handling and triaging company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
• Escalating complex issues to the appropriate teams and following up until resolution.
• Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPIs.
• Collecting and analysing customer feedback and data to improve our products and services.
• Collaborating with other departments and teams to ensure customer satisfaction and retention.
• Creating Purchase Orders and Sales quotes.
• Disseminating the monthly emission reports to our clients.
• Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
• Monitoring and testing lead workflows are working effectively via the website and our internal CRM.
• Creating content and managing articles within the intranet.
• Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.

Seniority level

Entry level

Employment type

Full-time

Job function

Staffing and Recruiting

Location: Newcastle Upon Tyne, England, United Kingdom