Sales Support Executive

TieTalent; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a motivated Internal Sales & Key Accounts Support professional. The role involves handling sales calls, upselling products, and ensuring customer satisfaction in a fast-paced environment. Ideal for those passionate about sales and service.

Qualifications

• Previous experience in a key account or internal sales role.
• Strong customer service and relationship-building skills.

Responsibilities

• Handle incoming sales calls and enquiries.
• Proactively engage existing customers to upsell and cross-sell products.
• Resolve customer issues and complaints professionally.

Skills

Customer Service

Sales

Communication

Organizational

Time Management

Tools

Microsoft Excel

Job description

About the Role

An exciting opportunity has arisen for a motivated and customer-focused Internal Sales & Key Accounts Support professional to join a fast-paced and dynamic team. This role is ideal for someone who thrives in a sales-driven environment and enjoys delivering exceptional service to key clients.

Key Responsibilities

1. Handle incoming sales calls and enquiries
2. Proactively engage existing customers to upsell and cross-sell products
3. Process sales orders and respond to stock and delivery queries
4. Resolve customer issues and complaints professionally and promptly
5. Monitor stock levels and coordinate with logistics to ensure timely deliveries
6. Arrange haulage to meet customer requirements
7. Report on shortages, delays, or lead-time concerns
8. Assist Regional Sales Directors with planning and managing key accounts
9. Work closely with clients to meet deadlines and service expectations
10. Review and improve sales processes to enhance performance

Key Skills & Experience

1. Previous experience in a key account or internal sales role
2. Experience with national accounts or buying groups is a plus
3. Industry background in construction or merchant/distribution sector desirable
4. Strong customer service and relationship-building skills
5. Ability to work under pressure in a fast-paced environment
6. Excellent communication, organizational, and time management skills
7. Proactive and confident working independently
8. Strong IT skills, especially with Microsoft Excel

Performance & Results Focus

1. Support operational targets and KPIs alongside Regional Sales Directors
2. Monitor performance and identify improvements to boost productivity and margins
3. Collaborate with suppliers to ensure timely delivery and resolve issues

Customer Experience

1. Promote a customer-first culture to ensure high satisfaction
2. Implement and refine internal procedures to improve service delivery

Health & Safety / Compliance

1. Adhere to all relevant health & safety procedures and company policies
2. Ensure compliance with legislation and quality standards

If you're driven, detail-oriented, and passionate about delivering excellent service in a sales-focused role, we'd love to hear from you.

Nice-to-have Skills

• Customer Service
• Microsoft Excel
• Sales

Work Experience

• Business Developer / Sales Development Representative
• (Key) Account Manager / Executive

Languages

• English