Sales Support Executive

Hanwha Vision; Chertsey; Hybrid; GBP 24,000 - 36,000; Part time

Job summary

Hanwha Vision Europe in Chertsey is seeking a Sales Support Executive on a fixed-term contract (maternity cover) with hybrid work pattern (3 days in the office). You will support customers via phone and email, process orders, manage invoicing, and coordinate with warehouse and sales teams to ensure timely delivery.

The role requires graduate-level education or A-Levels with administrative experience, strong Excel skills, and excellent communication.

Qualifications

• Graduate-level education or A-Levels with at least 2 years’ administrative experience.
• Strong Microsoft Office skills, particularly Excel.
• Excellent communication and organisational skills.
• Ability to work accurately under pressure and meet deadlines.

Responsibilities

• Provide telephone and email support to customers.
• Process sales orders and manage invoicing accurately.
• Manage stock returns and RMA processes.
• Respond to queries regarding orders, products and stock availability.
• Track orders through to final delivery.
• Produce Excel-based reports and performance updates.
• Liaise with warehouse and sales teams to manage deliveries.
• Build strong relationships with internal and external contacts.

Skills

Excel proficiency

Customer support

Organisational skills

Education

Graduate-level education or A-Levels

Tools

SAP

MS Office (Excel)

Job description

Hybrid 3 days a week in Chertsey, Surrey

Fixed Term Contract until spring 2028 (Maternity leave cover)

We’re looking for a Sales Support Executive to join our team at Hanwha Vision Europe in Chertsey.

This is an exciting opportunity for an organised, customer-focused individual who enjoys working in a fast-paced environment and building strong relationships with both customers and internal teams.

Key responsibilities include:

• Providing telephone and email support to customers
• Processing sales orders and managing invoicing accurately and efficiently
• Managing stock returns and RMA processes
• Responding to queries regarding orders, products and stock availability
• Tracking orders through to final delivery
• Producing Excel-based reports and performance updates
• Liaising closely with warehouse and sales teams to manage deliveries and resolve issues
• Building strong relationships with internal and external contacts
• Managing workloads effectively while meeting agreed SLAs
• Supporting colleagues across the wider Sales Support team

What we’re looking for:

• Graduate-level education or A-Levels with at least 2 years’ administrative experience
• Strong Microsoft Office skills, particularly Excel
• Excellent communication and organisational skills
• Ability to work accurately under pressure and meet deadlines
• SAP experience is desirable, although training can be provided
• Additional European language skills would be an advantage

If you’re organised, proactive and passionate about delivering excellent customer service, we’d love to hear from you.