Sales Support & Data Administrator

Radius; Crewe; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pregnancy & Fertility Policy

Endometriosis Friendly Employer

Women-focused gym & events

Mental Health First Aiders

Disability Confident Level 1

Race at Work Charter

Crewe Pride Sponsor

Charity & volunteering initiatives

Payroll Giving

Job summary

Radius is seeking a Sales Administrator to join its Crewe-based team, supporting UK&I and ROI accounts. The role centers on coordinating between Sales, Account Management, Finance and Operations to resolve customer queries and ensure smooth post-sales activities.

You will handle contract amendments, review interactions for post-sale disputes, and maintain records while collaborating with internal departments to meet service levels and reporting needs.

Qualifications

• Outstanding customer service abilities.
• Build key stakeholder relationships.
• Good understanding of CRM systems.
• Key practices of extracting and reporting on data.
• High level communicator (essential).
• Advanced organisational skills.
• Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
• Drive your own learning.
• Work calmly under pressure.
• Experience in a sales admin or Telematics specific role preferred.

Responsibilities

• Working closely with the UK, Northern Ireland and Republic of Ireland Account Management and Sales teams to support customer retention, commercial outcomes and operational excellence.
• Acting as a central point of coordination between Sales, Account Management, Finance, Operations and other business functions to investigate and resolve customer queries efficiently.
• Collaborating with internal stakeholders to ensure customer needs, commercial considerations and compliance requirements are balanced throughout the sales and post-sales process.
• Investigating commercial requests, validating supporting information and ensuring appropriate resolution in line with company policies.
• Administering contract amendments and other customer account changes, ensuring accuracy and compliance with internal procedures.
• Reviewing sales calls and customer interactions to investigate post-sale disputes, identify root causes and support dispute resolution activities.
• Maintaining accurate records of investigations, decisions and customer communications within relevant business systems.
• Liaising with internal departments to ensure customer queries and escalations are resolved within agreed service levels.
• Supporting reporting requirements by gathering, validating and analysing operational and financial data.

Skills

Customer service

Stakeholder relationships

CRM systems

Data reporting

Excel

MS Office

Communication

Organisation

Sales admin

Education

Bachelor's preferred

Job description

Radius is seeking a Sales Administrator to join its Crewe-based team, supporting UK&I and ROI accounts. The role centers on coordinating between Sales, Account Management, Finance and Operations to resolve customer queries and ensure smooth post-sales activities.

You will handle contract amendments, review interactions for post-sale disputes, and maintain records while collaborating with internal departments to meet service levels and reporting needs.