Sales Support Coordinator (Eastern European Speaking)

Euro London; Sunbury-on-Thames; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

15% retention bonus

Hybrid working

24 days' annual leave

Generous pension scheme

Health and wellbeing benefits

Travel benefits

Additional perks

Job summary

Euro London Appointments Ltd in Sunbury-on-Thames is seeking a multilingual Sales Support Coordinator to join our established international business. You will handle sales administration, order management and customer account coordination across European markets, ensuring accurate orders and responsive enquiry handling.

Fluent English and Russian (or another Eastern European language) are essential, with duties including processing orders, preparing quotations, coordinating deliveries and

Qualifications

• Fluent English and an Eastern European language are essential.
• Experience in sales administration or customer account coordination is expected.
• Strong organisational skills and attention to detail are required.

Responsibilities

• Manage customer accounts and provide day-to-day sales support.
• Process customer orders, prepare quotations and assist with pricing enquiries.
• Coordinate deliveries and monitor stock availability.
• Maintain regular communication with international customers.
• Support Business Development Managers with existing customer accounts.
• Liaise with Logistics, Finance and Warehouse teams.
• Resolve customer queries and returns-related issues.
• Maintain accurate customer records and sales information.
• Assist with customer forecasts and inventory planning.
• Identify opportunities to improve customer service and internal processes.

Skills

Fluent English

Russian or Eastern European language

Sales administration experience

Organisational skills

Communication skills

Numerical skills

Multisystem proficiency

Tools

CRM software

Order management systems

ERP system

Job description

Location: Sunbury-on-Thames, Surrey - Hybrid (3 days office / 2 days home)
Salary: £33,000-£35,000 DOE + 15% Retention Bonus
Contract: Fixed-Term Contract - Up to 12 Months (Maternity Cover)
Hours: Full-Time, 38.5 Hours per Week

We are recruiting for a Sales Support Coordinator to join an established international business based in Sunbury-on-Thames.

This is a varied position combining sales administration, order management and customer account coordination. You will support existing customers across European markets, ensuring orders are processed accurately, enquiries are handled efficiently and strong customer relationships are maintained.

Fluent English and Russian or another Eastern European language are essential.

The Role

• Manage customer accounts and provide day-to-day sales support

• Process customer orders, prepare quotations and assist with pricing enquiries

• Coordinate deliveries and monitor stock availability

• Maintain regular communication with international customers

• Support Business Development Managers with existing customer accounts

• Liaise with internal departments including Logistics, Finance and Warehouse teams

• Resolve customer queries, order discrepancies and returns-related issues

• Maintain accurate customer records and sales information

• Assist with customer forecasts and inventory planning

• Identify opportunities to improve customer service and internal processes

About You

• Fluent English and Russian or another Eastern European language

• Previous experience in sales administration, sales support, account coordination or a similar role

• Excellent organisational skills and attention to detail

• Confident handling customer enquiries and maintaining professional relationships

• Experience processing orders, preparing quotations or coordinating deliveries would be advantageous

• Strong communication and numerical skills

• Comfortable working with multiple systems and managing competing priorities

• Proactive, adaptable and able to learn new products and processes quickly

• Previous experience in a B2B or distribution environment would be beneficial but is not essential

• Able to commute to Sunbury-on-Thames three days per week

What's on Offer

• 15% retention bonus

• Hybrid working - 2 days from home, with an early finish at 3pm on Fridays

• 24 days' annual leave plus bank holidays

• Generous pension scheme - 7.5% employer contribution, increasing to a maximum of 10% with matching

• Health and wellbeing benefits - private dental cover, gym subsidy, life insurance and Employee Assistance Programme

• Travel benefits - subsidised public transport and worldwide travel insurance (subject to eligibility)

• Additional perks - subsidised lunches, onsite massage and regular company social events

This is a fantastic opportunity for a multilingual professional with a background in sales support, administration or customer account coordination.