Sales Support Coordinator

Lucy Walker Recruitment Limited; West Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Job summary

Lucy Walker Recruitment Limited is supporting a West Yorkshire manufacturing client to recruit a Sales Administrator. You will support the sales team with exceptional customer service, maintain regular client communication, and handle orders, invoicing, and export paperwork.

Ideal candidates are highly organised, detail-oriented, and able to liaise across levels. Experience in export admin is beneficial, with full training provided in a collaborative, supportive team environment.

Qualifications

• Proven record of delivering exceptional customer service.
• Excellent communication with stakeholders at all levels.
• Strong organisation and detail-orientation to manage multiple tasks.

Responsibilities

• Serve as the key contact for assigned international clients.
• Process new customer orders and issue invoices/credit notes accurately.
• Create products in the system and handle essential export documentation.
• Join weekly production meetings to ensure customer requirements are met.
• Assist with onboarding of new clients to ensure a smooth experience.
• Provide complete customer service and build lasting relationships.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Export documentation knowledge

Job description

Our client is an established manufacturing company in West Yorkshire, and we are working exclusively with them to add a dedicated Sales Administrator to join their close-knit team. This is a rare opportunity to become part of a fantastic small but successful team. They are a wonderful, supportive, and wholesome group who genuinely enjoy each other's company both inside and outside of work.

The Role:

Your main purpose will be to support the sales team by providing exceptional customer service and maintaining regular communication with clients and the wider team.

Your key duties will include:

• Acting as a key contact for assigned international clients.
• Processing new customer orders and issuing invoices/credit notes accurately.
• Creating new products in the system and processing essential export documentation.
• Attending weekly production meetings to ensure customer requirements are met.
• Assisting with the onboarding of new clients, ensuring a smooth and professional experience.
• Providing complete customer service and building strong, lasting relationships.

The Person:

To be considered, it is essential that you have a proven record of providing exceptional customer service, be an excellent communicator with the ability to liaise with people at all levels, and have a high attention to detail.

The right person for the team will also be:

• Mature in approach, adaptable, and a true team player.
• Experienced in a customer service or administrative role (export experience is beneficial but not essential – full training will be provided).
• Extremely organised, with the ability to prioritise competing tasks and work under pressure to meet deadlines.
• A proactive problem-solver with a keen eye for detail.
• Knowledgeable of international export documents (an advantage, but not essential).