Sales Support Coordinator

NR Associates Ltd; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Casual dress

Company pension

Free parking

On-site parking

Job summary

NR Associates Ltd is seeking a Sales Support Coordinator at our Head Office in Deeside. You will own order processing, handle calls and emails, and coordinate with internal teams to ensure on-time delivery. You will support internal and field sales as a reliable point of contact.

Ideal candidates will have a confident phone manner, clear written and verbal communication, and proficient Excel/Word skills. The role runs Mon-Fri, 9:00am-5:30pm, with a company pension and on-site parking.

Qualifications

• Confident phone manner; clear written/verbal comms.
• Calm, organised and customer-first under pressure.
• Team player; Excel/Word savvy and quick to learn new systems.
• Discreet with data and strong multitasking skills.

Responsibilities

• Own order processing and day-to-day account support (including sensitive accounts).
• Handle inbound calls/emails and resolve queries quickly.
• Coordinate with internal teams to ensure accurate, on-time delivery.
• Keep meticulous records and meet KPIs (accuracy & call retention).
• Act as a key contact for Internal & Field Sales.

Skills

Phone communication

Written & verbal communication

Excel

Multitasking

Data privacy

Quick learner

Tools

Microsoft Word

Job description

Sales Support Coordinator

Location: Head Office, Deeside

Department: Customer Services

Mon-Fri, 9:00am - 5:30pm

About Ralawise: We're a leading B2B wholesale distributor of blank apparel for customisation, supplying 4,000+ styles across 120+ brands to printers, decorators and retailers across the UK & Europe.

What you'll do:

• Own order processing and day-to-day account support (including sensitive accounts)
• Handle inbound calls/emails and resolve queries quickly
• Coordinate with internal teams to ensure accurate, on-time delivery
• Keep meticulous records and meet KPIs (accuracy & call retention)
• Act as a key contact for Internal & Field Sales

What you'll bring:

• Confident phone manner; clear written/verbal comms
• Calm, organised and customer-first under pressure
• Team player; Excel/Word savvy and quick to learn new systems
• Discreet with data and strong multitasking skills

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking