Sales Support Coordinator

IG Masonry Support; Swadlincote; On-site; GBP 24,000 - 35,000; Full time

Job summary

A leading company in the construction sector is seeking an Administrative Support professional for its Technical Sales team. The ideal candidate will assist with managing schedules, customer outreach, and provide exceptional service to deliver on targets. With a focus on career progression in a rapidly growing company, this role offers a supportive environment and attractive benefits including generous holiday and health packages.

Benefits

33 holidays a year

Enhanced Company Maternity and Paternity pay

Westfield Health Cash Plan

Long service awards

Career progression opportunities

Staff rewards and discounts

Employee Assistance Program

Life Assurance

Fitbit Care Programme

Qualifications

• Proven administrative experience, ideally in construction sales or related field.
• Exceptional organisational and time-management skills.
• Strong interpersonal skills with a customer service focus.

Responsibilities

• Logging sales activities and managing project schedules.
• Making outbound calls to customers for lead generation.
• Providing admin support for the external sales team.

Skills

Organisation

Communication

Customer Service

Time Management

Education

Experience in construction sales

Proven administrative experience

Tools

Microsoft Office Packages

Job description

This is a Permanent , Full Time vacancy that will close in 21 days at 23:59 BST .

The Vacancy

Key Responsibilities

• Logging Technical Sales Managers activities, schedule updates and prospects onto Keylink (CRM).
• Making outbound calls to customers, chasing leads, schedules, making appointments and obtaining drawings for new projects/prospects.
• General admin support for external sales team.
• Closing orders and negotiating margins with distributers
• Ensure the accuracy of accounts and contact data in Keylink (CRM), continuously updating records.
• Manage project schedules and diligently follow up on Next Action Dates (NADs) and inputting of Expected Order Dates (EOD’s) for both IG Masonry Support & Keyfix outstanding quotations.
• Proactively contact Buyers, Quantity Surveyors & other stake holders to arrange meetings gather project information and updates.
• Alert internal managers to important changes in project schedules e.g. project ready for a full schedule or EOD’s.
• Research and log new potential business prospects, regularly monitoring and updating the project progress.

· Provide exceptional customer service, promptly addressing queries and phone calls.

• Monitor emails, ensuring a swift response.
• Collaborate with the office team to exceed individual, team and Company targets.
• Demonstrate a willingness to learn and expand Company and product knowledge.
• Champion Health and Safety in the workplace, maintaining personal safety and addressing unsafe behaviour is observed.
• Proven administrative experience, ideally in construction sales or related field.
• Exceptional organisational and time-management skills.
• Confident communicator, with strong interpersonal skills.
• Proficiency in data management and record keeping, including use of Microsoft Office Packages.
• Customer service orientated.
• Ability to prioritise tasks efficiently in a fast-paced environment.
• Target driven and ambitious to progress.
• Able to develop positive working relationships with colleagues and external customers
• Confident in making outbound calls and sometimes cold calls to develop sales opportunities

Salary and Benefits

• 33 holidays a year, inclusive of Bank Holidays which increases with service (option to sell/carry over).
• Enhanced Company Maternity and Paternity pay.
• Westfield Health Cash Plan.
• Long service awards.
• The opportunity to progress your career within a fast growing, innovative Company.
• Staff rewards and discounts on our KeyStaff platform.
• Health Assured (Employee Assistance Program).
• Life Assurance.
• Fitbit Care Programme.

The Company

Established in 2015, IG Masonry Support has built a solid reputation in the high rise building sector for the development and manufacture of innovative stainless steel masonry support and brick slip soffit systems. Combining optimum performance with design flexibility, IG Masonry Support’s range is widely specified and installed in a wide range of high profile projects. With ongoing growth, IG Masonry is now a multisite operation with locations in Swadlincote and Overseal (South Derbyshire), and, Cookstown (N. Ireland) to service both UK and Irish construction markets.