Sales Support Coordinator

The Keystone Group; Coton Park; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days annual leave

Contributory Pension

Life Assurance

Healthcare Cashback Plan

Enhanced Family Friendly policies

Cycle to Work

Employee Discount Scheme

Recognition awards

Employee Assistance Programme

Job summary

The Keystone Group, including IG Masonry Support Systems, is seeking a Sales Support Coordinator to provide proactive admin and sales support to the External Sales and Design Engineering Team. You will log customer enquiries, sales leads, quotations and live projects, and maintain CRM records while coordinating appointments and tracking progress.

You'll be organised, customer-focused with strong admin skills and experience in fast-paced sales support, and will work closely with internal

Qualifications

• Experience in sales support or administrative roles.
• Excellent communication and attention to detail.
• Organised, proactive with ability to work independently and in a team.
• GCSE English and Maths.

Responsibilities

• Maintain and update CRM with customer and project data.
• Log and coordinate new enquiries and leads.
• Follow up leads and schedule appointments.
• Prepare reports and management information.
• Organise customer visits to Swadlincote site.
• Support audits with documentation.

Skills

Customer service

Relationship management

Organisational skills

Communication

Education

GCSE English & Maths

Tools

CRM systems

Microsoft Office

Job description

About the Role

We are seeking an enthusiastic Sales Support Coordinator to join the IG Masonry Support Systems team, where you will provide proactive administrative and sales support to the External Sales and Design Engineering Team. Working closely with internal stakeholders, you’ll play a key role in logging customer enquiries, sales leads, quotations and live projects, while maintaining accurate CRM records, coordinating appointments and tracking project progress. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills and experience in fast-paced sales support.

What you’ll be doing

• Maintain and update the CRM system, ensuring customer, project, and sales information is accurate and up to date.
• Act as the CRM champion, promoting best practice and data accuracy across the team.
• Log and coordinate new customer enquiries, ensuring timely handover to the Design & Estimating team.
• Proactively contact customers to follow up on leads, obtain project information, schedule appointments, and secure drawings.
• Provide administrative support to the external sales team, helping to improve efficiency and day-to-day operations.
• Prepare reports, sales summaries, and management information to support business performance and decision‑making.
• Produce customer review packs, presentations, and business review documentation for meetings and monthly reporting.
• Organise customer visits to the Swadlincote site, ensuring a professional and positive customer experience.
• Support internal and external audits by preparing documentation and responding to audit‑related requests.

What you’ll need to succeed

Success in this role comes from being organised, proactive and customer-focused. You’ll have previous experience in a sales support or administrative role, along with excellent communication skills. You’ll also have strong attention to detail, a problem‑solving approach and the ability to work effectively both independently and as part of a collaborative team.

You will also demonstrate:

• Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
• The ability to prioritise tasks and manage competing deadlines effectively.

What we’re looking for

• Experience using CRM systems and Microsoft Office applications.
• GCSE or equivalent qualifications in English and Maths.
• Administrative qualifications are advantageous.

What We Offer

• Opportunities for professional development and career progression
• A supportive, values-driven and inclusive working environment
• Competitive salary and benefits package
• 33 days annual leave, increasing with service
• Contributory Pension
• Life Assurance
• Healthcare Cashback Plan
• Enhanced Family Friendly policies
• Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.

A Bit About Us

For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.

IG Masonry Support Systems is part of the Keystone Group and has combined experience with innovation to design and manufacture the most practical and advanced range of stainless steel masonry support products and revolutionary brick slip soffit systems. IG Masonry Support goes above and beyond to provide the highest quality, accredited products in the construction industry.