Sales Support Associate

Ralph Lauren; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Discounts

Competitive benefits

Employee discounts

Job summary

Ralph Lauren in London is seeking a Brand Ambassador to embody the brand's values and deliver exceptional client service. You will engage customers with a premium experience and uphold the elevated store standard.

You will support store operations, manage deliveries and replenishment, and maintain a welcoming environment for luxury shoppers. A client-centric mindset and strong communication are essential to excel in this role.

Qualifications

• Experience in a premium/luxury environment.
• Excellent organisational and communication skills.
• Energetic, passionate and results-driven team player.

Responsibilities

• Ensure client support excellence and operational efficiencies.
• Manage deliveries and replenishment to optimise the product offer for clients.
• Coordinate and communicate consistently with the team to ensure an excellent client service.
• Advance store systems and procedures to enhance operational efficiencies.
• Follow standard operating procedures and store policies.
• Store maintenance.

Skills

Client service

Communication

Teamwork

Organizational skills

Premium luxury experience

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

What We Offer

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

What You'll Do

One team focused on the consumer

• Ensure client support excellence and operational efficiencies
• Manage deliveries and replenishment to optimise the product offer for clients
• Coordinate and communicate consistently with the team to ensure an excellent client service

Ralph Lauren Brand Ambassador

• Embody the Ralph Lauren values and spirit
• Demonstrate a client-centric mindset
• Support operational efficiencies to create a welcoming and elevated store environment

Operations

• Advance in Ralph Lauren store systems and procedures to enhance operational efficiencies
• Manage and follow standard operating procedures and Client Support Area procedures to ensure compliance with Ralph Lauren policies and standards
• Store maintenance

Who You Are

• Energetic, passionate, and results-driven team player
• Experience in a premium/luxury environment
• Excellent organisational and communication skills