Sales Support And Warranty Specialist

Adecco; Halstead; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Candidate of the Month incentives

Boost Rewards Scheme

Access to support programmes

Eye care vouchers

Competitive pension scheme

Job summary

Adecco in Halstead is seeking a Sales Support and Warranty Specialist to join the team in a temporary to permanent, full-time role. The position runs Monday to Friday, 9am–5pm, 37.5 hours per week with a 30-minute unpaid lunch break.

The role focuses on end-to-end management of lift equipment orders and warranty claims. You will process orders in ERP/SAP, track fulfilment and coordinate with distributors, hauliers and the warehouse to meet despatch and installation deadlines.

Qualifications

• Experience in order management and warranty administration.
• Proficiency in ERP/SAP systems and MS Office Suite.
• Strong analytical and communication skills; ability to multitask.

Responsibilities

• Process lifting equipment orders in ERP/SAP.
• Track orders through fulfilment, despatch and installation.
• Address distributor inquiries on stock, lead times, and changes.
• Resolve order issues and communicate updates.
• Manage warranty process from claim to parts despatch.
• Collaborate with hauliers, warehouse and distributors.

Skills

Order management

Warranty administration

SAP ERP

MS Office

Analytical skills

Communication skills

Independent work

Tools

SAP ERP

MS Office

Job description

Sales Support and Warranty Specialist

Halstead

Temporary to Permanent position

Full Time

(Mon-Fri, 9am - 5pm, 37.5 hours per week with a 30-minute unpaid lunch break)

£15.00 per hour

Our client, a dynamic organisation in the sales sector, is seeking a dedicated and detail-oriented Sales Support and Warranty Specialist to join their enthusiastic team in Halstead. This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service and support.

Key Responsibilities:

• As a Sales Support and Warranty Specialist, you will play a crucial role in the end-to-end management of lift equipment orders and warranty claims.
• Accurately process lifting equipment orders in the ERP/SAP system.
• Track orders through to fulfilment, ensuring timely despatch and installation.
• Address distributor inquiries regarding stock availability, lead times, and order changes.
• Resolve order-related issues and communicate updates proactively.
• Collaborate with hauliers, warehouse, and distributors to meet despatch and installation deadlines.
• Support forecasting and planning activities to optimise inventory levels.
• Manage the warranty process from claim intake to resolution and parts despatch.
• Process warranty claims efficiently with accurate documentation.
• Verify compatibility of spare parts with specific lifting equipment under warranty.
• Maintain open communication with customers and distributors on claim status.
• Follow up with distributors for purchase orders related to approved warranty work.
• Review and approve warranty invoices, addressing discrepancies as necessary.
• Analyse warranty and order data to identify trends and drive improvements.
• Collaborate with manufacturing and product support to ...
• Contribute to quality improvement reports by compiling data and feedback.
• Support initiatives to enhance sales order handling and warranty workflows.
• Maintain communication with Credit Control regarding billing issues.
• Provide general administrative support, including data entry and correspondence.
• Participate in yearly stock takes at the warehouse.
• Engage in cross-functional initiatives to streamline workflows across teams.
• Flexibly respond to ad hoc requests and assist management as needed.

Key qualifications include:

• Experience in order management and warranty administration.
• Proficiency in ERP/SAP systems and MS Office Suite.
• Strong analytical skills to identify trends and drive continuous improvement.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

If you are enthusiastic about supporting sales operations and warranty processes while ensuring customer satisfaction, this role offers an incredible opportunity to make a significant impact.

Why Work for Adecco?

• Weekly pay
• Candidate of the Month incentives
• Boost Rewards Scheme - earn points and access retail discounts
• Access to support programmes
• Eye care vouchers
• Competitive pension scheme

The Adecco Group UK & Ireland is an Equal Opportunities Employer.