Sales Support Advisor

Qantas; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Qantas is seeking a Sales Support Adviser to join their UKEMA sales team in London. This hybrid role involves providing support to regional leadership and local sales teams, ensuring excellent customer service and managing escalations. Candidates should have extensive experience in customer service and airline sales support, along with strong communication skills in English and either French or Italian.

Benefits

Mental health resources

Private medical insurance

Discounted air travel

Qualifications

• 5+ years’ experience in customer care/service.
• 3+ years’ experience in an airline sales support role.
• Demonstrated knowledge of agency sales and support processes.

Responsibilities

• Troubleshooting and liaising with key customers.
• Providing expertise on Qantas products and services.
• Managing escalations and resolving customer issues.

Skills

Customer care/service

Problem-solving

Time management

Organizational skills

Communication

Fluency in French or Italian

Tools

Salesforce

IATA Global Distribution Systems (GDS)

Job description

5 days ago Be among the first 25 applicants

About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Sales Support Adviser opportunities available
• Troubleshooting and liaising with key customers and stakeholders to improve the overall customer experience and Qantas’ performance.
• Hybrid role with a minimum of 3 days per week spent in the London office.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we don’t settle for anything less than the best outcome. We take pride in having a high-performing Global Sales and Distribution team around the world, and this is a great opportunity to join our UKEMEA team.

As a Sales Support Adviser, you will be part of our UKEMA sales team, assisting Qantas Regional Leadership, local Sales teams, and key trade partners with guidance, advice, and technical support. Using strong communication skills, you will provide expertise on Qantas products, services, policies, and procedures while managing escalations and resolving customer issues. Additionally, you will support the rollout of new commercial models, help agents transition to Qantas NDC, and act as a key adviser, assisting travel agents and other stakeholders.

You’ll have:

• 5+ years’ experience in customer care/service
• 3+ years’ experience in an airline sales support role or a similar coordination role
• Demonstrated knowledge of agency sales and support processes
• High standard of written and spoken English and fluency in either French or Italian
• Good time management and organisational skills
• Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing (desirable)
• Expertise in GDS workflows and process application (desirable)
• Experience and understanding of New Distribution Capability (NDC)
• Experience in using an established CRM (Salesforce desirable)
• Experience in coordinating key activities with vendors and internal stakeholders
• Strong problem-solving skills with the ability to analyze issues, develop action plans, and achieve effective solutions
• Experience working in an agile team environment and in cross-functional teams

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

Your development is a priority for us—so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as formal training opportunities. While you may start in this role, we have a strong track record of supporting our people to take their careers in many different directions—endless destinations await.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• Support for your well-being: mental health resources, interactive well-being app, and tailored nutrition plans
• Eligibility for private medical insurance and a health cash plan
• Discounted air travel from the UK to Australia and within Australia, plus worldwide travel for you and your family and friends, along with exclusive deals on accommodation and holidays

Qantas is an equal opportunity employer. By joining us, you’ll be part of an organization that encourages diversity, supports charities, and environmental initiatives. We welcome applicants from all backgrounds.

If you’re ready to step into a culture that challenges and excites you, submit an application and explore how we go places together.

Applications close: Tuesday 20th May 2025.