Sales Support Administrator

Zachary Daniels; Warrington; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Staff social events

Full training and support

Career development

Job summary

Zachary Daniels is seeking a Sales Support Administrator to join a successful global business based in Birchwood, Warrington. You will provide essential administrative and sales support from enquiry to fulfilment, handling orders, quoting, and customer inquiries.

The role suits numerically minded, organised individuals with a proactive approach. Full training and support, with 8:30am-5:00pm, Monday to Friday, in-office employment.

Qualifications

• Attention to detail is essential.
• Strong numerical and analytical ability.
• Excellent written and verbal communication skills.
• Good organisation and time management.

Responsibilities

• Process and place customer orders accurately and efficiently.
• Respond to customer enquiries via email and phone.
• Prepare detailed quotations for customers.
• Produce reports and analyse information using Excel.
• Support the wider sales, operations and production teams.
• Complete day-to-day administration to ensure orders are fulfilled smoothly.
• Work to KPIs and agreed service levels.
• Interpret technical information as product knowledge develops.
• Identify and resolve issues and escalate when appropriate.
• Build strong relationships with customers and internal teams.

Job description

Are you a recent graduate looking to take your first step into sales, customer service or commercial support?

Or perhaps you already have experience in sales administration and are looking for your next opportunity with a successful, growing business?

We're currently recruiting for a Sales Support Administrator to join a highly successful global organisation based in Birchwood, Warrington. This is a fantastic opportunity to join an established team where you'll receive support and training while developing your knowledge of sales, customer service and technical products.

The Role

Working as part of a busy and collaborative team, you'll provide essential administrative and sales support, helping to ensure customer orders are processed accurately and efficiently from enquiry through to fulfilment.

The products are technical, so this role would suit someone who is numerical, commercially minded, highly organised and eager to learn. You don't need to know the products already, what's important is your ability to absorb information, work accurately and take a proactive approach.

What will you be doing?

Processing and placing customer orders accurately and efficiently.

Responding to customer enquiries via email and telephone.

Providing a professional and helpful level of customer service.

Preparing detailed quotations for customers.

Producing reports and analysing information using Excel.

Supporting the wider sales, operations and production teams.

Completing day-to-day administration to ensure orders are fulfilled smoothly.

Working to KPIs and agreed service levels.

Interpreting technical information, dates, designs and drawings as your product knowledge develops.

Identifying and resolving issues, escalating where appropriate.

Building strong relationships with customers and internal teams.

What are we looking for?

We're open to candidates at different stages of their career. You could be a recent graduate looking for your first sales support opportunity, or an experienced Sales Administrator, Sales Coordinator or Customer Service Administrator looking for a new challenge.

You'll ideally have:

Excellent attention to detail and a high level of accuracy.

Good numerical and analytical ability.

Strong written and verbal communication skills.

Good organisation and time management skills.

The ability to prioritise and manage multiple tasks in a busy environment.

Intermediate Excel skills or a willingness to develop them.

A positive, proactive approach and the confidence to use your own initiative.

The ability to learn technical products and processes quickly.

A genuine desire to build a career within sales support and administration.

Experience within construction, manufacturing or a technical product environment would be advantageous, but is not essential.

This is an excellent opportunity to join a successful and established global business, with the chance to develop your skills and build a long-term career within a supportive team.

You'll receive:

Monday to Friday, 8:30am - 5:00pm.

Full-time, office-based position in Birchwood, Warrington.

Free on-site parking.

Staff social events.

Full training and support.

Excellent opportunity for career development.

If you're a graduate looking to get your foot in the door of a successful commercial business, or an experienced Sales Administrator ready for your next move, we'd love to hear from you.