Sales Support Administrator

Forrest Recruitment Ltd.; Rishton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

bonus scheme

free parking

pension scheme

health benefits scheme

childcare vouchers

cycle to work scheme

regular training

employee discount

can earn extra holidays for 100% ATT

Job summary

Forrest Recruitment Ltd. Preston-based client is seeking a confident Customer Service / Sales specialist to join a small team. You will handle customer inquiries, advise on products, and process orders via ERP while translating diagrams with CAD tools.

You'll work across multiple departments to resolve issues, maintain B2B relationships, and contribute ideas to improve service. Benefits include training, support, and steady career development.

Qualifications

• Sales/Customer Service experience is essential.
• Full training provided on product base and computer systems.

Responsibilities

• Providing customer support via telephone and email.
• Giving product advice, providing quotations and troubleshooting problems.
• Building and maintaining strong B2B customer relationships.
• Taking and processing sales orders onto the ERP system for bespoke products.
• Dealing with complex orders involving measurements and converting inches to cm.
• Using a CAD system to translate customer diagrams and managing a large, technical product base.
• Seeing the order process from start to finish and handling after-sales queries/ issues/ complaints.
• Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds.
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction.
• Participating in team meetings and contributing ideas for improving sales/customer service.

Skills

Customer focus

Communication skills

Sales / Customer Service experience

Team player

Proactive attitude

Tools

CAD system

ERP system

Job description

- Permanent - Preston (PR2) - £28,750 per annum

We are delighted to be partnered with this extremely well established, family run business who have an outstanding reputation for the quality of their products/service. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking. Joining a team of 4 and reporting to the Sales Team Leader, day to day duties will include:

• Providing customer support via telephone and email
• Giving product advice, providing quotations and troubleshooting problems
• Building and maintaining strong B2B customer relationships
• Taking and processing sales orders onto the ERP system for bespoke products
• Dealing with complex orders involving measurements and converting inches to cm
• Using a CAD system to translate customer diagrams and managing a large, technical product base
• Seeing the order process from start to finish and handling any after-sales queries/ issues/ complaints
• Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction
• Participating in team meetings and contributing ideas for improving sales/customer service

Working Hours: Monthly shift pattern - work 1 of the following 3 shifts for the whole month and then alternate

• Monday to Friday (8:30am - 4:30pm)
• Monday to Friday (9am-5pm)
• Monday to Friday (9:30am - 5:30pm)

Company Benefits:

• 25 days holiday plus Bank Holidays
• bonus scheme
• free parking
• pension scheme
• health benefits scheme
• childcare vouchers
• cycle to work scheme
• regular training
• employee discount
• can earn extra holidays for 100% attendance record

This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales/Customer Service experience is essential for the role but full training will be given on the product base and computer systems.