Sales Support Administrator

Roma Finance; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Sales Support Administrator to join their dynamic team in Manchester. This role offers the chance to empower the sales team by providing essential administrative support, managing sales leads, and ensuring smooth communication with clients and brokers. With a focus on teamwork and efficiency, you'll play a pivotal role in driving sales performance while enjoying a hybrid working environment and a comprehensive benefits package. If you're detail-oriented and ready to contribute to a thriving organization, this opportunity is perfect for you.

Benefits

Healthshield - Healthcare

Dental Insurance

Optical Insurance

Life Assurance

25 Days Holiday P.A

Hybrid Working

Qualifications

• Strong communication and time management skills required.
• Ability to work effectively in a team and independently.

Responsibilities

• Support the sales team by processing new sales leads and managing internal mailboxes.
• Produce sales statistics and handle inbound/outbound calls.

Skills

Communication Skills

Time Management

Customer Service

Attention to Detail

Teamwork

Job description

Direct message the job poster from Roma Finance

CIPD L5 Qualified People Professional | Driven to empower employee and organisational growth.

Sales Support Adminstrator – Case Packager - 12 Month fixed term contract

Location– Head Office, Manchester

Benefits -Hybrid working, Healthshield - Healthcare, Dental, Optical, Life Assurance (after 3 months) 4 x annual salary, 25 days holiday P.A plus bank holidays

Hours– 37.5 hours per week

We have an exciting opportunity for a Case Packager to join the Sales department at Roma Finance, based in the heart of Manchester.

Responsible for providing support to the sales team, the role of the Case Packager is to ensure administrative tasks are carried out to maximise productivity and performance of the Sales team.

This means processing new sales leads, communicating effectively and building strong relationships internally and externally.

The role requires an individual with strong communication and time management skills who can effectively support the Sales team to ensure cases meet all business requirements in order for them to move further on in the process.

Role responsibilities

Produce Indicative Terms for all sales staff to increase business levels

Request valuation quotes from panel valuers to enable valuation pricing and dates to be fixed

Manage internal mailboxes to ensure new leads and enquires are passed over in a timely manner

Check sales packs coming in to ensure all requirements are met in enabling the pack to be processed

Contact with borrowers/brokers to chase for any missing requirements of held sales packs or initial structure of deals where needed.

Handle inbound and outbound calls to answer any questions and queries enabling the call to be directed to correct Sales team member.

Update packs with missing requirements to ensure they are acceptable to be processed

Manage online webchat for all borrowers to ensure queries are answered within agreed service level agreements

Maintain the broker database ensuring data entered is accurate in line with Data Protection regulations

Collate customer service leads and act as liaison between Sales & Customer Service to ensure the lead is processed effectively

Produce Sales statistics for the Commercial Director daily to provide oversight of sales performance

Perform Sales Administration tasks on an ad hoc basis to alleviate workloads of the Sales staff and support the Commercial senior Leadership team

Person specification

Flexible, Versatile, Attention to detail, Conscientious, Good customer service, Ability to work in a team, Organised, Effective Communicator, Teamwork, Independence, Detailed, Effective Time Management, Efficient.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

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