Business Support Administrator

TN United Kingdom; Wakefield; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Business Support Administrator, um ein dynamisches Team zu verstärken. In dieser Rolle sind Sie für die Bearbeitung von Kundenanfragen, den Aufbau von Beziehungen und die Unterstützung des Geschäftsteams verantwortlich. Sie werden eine Schlüsselrolle bei der Steigerung des Umsatzes und der Kundenzufriedenheit spielen, indem Sie proaktive Lösungen anbieten und Kunden über Vertragsdetails aufklären. Diese Position bietet die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und Ihre Fähigkeiten in der Kundenkommunikation und Organisation zu entwickeln.

Qualifications

• Erfahrung im Kundenservice und ausgezeichnete Telefonkommunikation.
• Fähigkeit, Beziehungen zu Kunden und Geschäftspartnern aufzubauen.

Responsibilities

• Bearbeitung von Rechnungsanfragen und Kundenproblemen.
• Aufbau von Beziehungen und Erhöhung der Kundenzufriedenheit.

Skills

Kundenbeziehungen aufbauen

Organisationsfähigkeiten

Kundenservice-Erfahrung

Telefonverhandlung

Tools

Microsoft Systeme

Job description

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Business Support Administrator, Wakefield

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Client:

Forrest Recruitment

Location:

Wakefield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4f387f19eba0

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Overview

A very successful organisation based in North Liverpool requires a Business Support Administrator to join their growing and dynamic team. This family-run business was established in 1991, starting from small beginnings, and now has a fleet of more than 30 vehicles covering areas such as Merseyside, Greater Manchester, and Wirral. This role is based at their head office in Liverpool.

Duties include but are not limited to:

• Dealing with invoice queries
• Building relationships and rapport with all levels of people, having personable and productive conversations
• Generating revenue growth through a consultative selling approach with new sales of additional services and retention of current customers
• Resolving customer issues promptly and pragmatically to ensure satisfactory outcomes and maintain customer loyalty
• Educating customers about contract details and additional services, and obtaining contract commitments through sound telephone negotiation
• Maintaining high levels of customer satisfaction
• Assisting the business support manager in resolving unique customer issues
• Increasing revenue and profitability by delivering proposals during retention calls to improve service and profitability while minimizing price reductions
• Matching services with customer needs by demonstrating knowledge of customers, pricing, and competition; communicating pricing and service strategies effectively; proactively engaging with the sales team on other business opportunities
• Using software tools such as Microsoft systems effectively
• Providing detailed information to the field sales team regarding customer contractual obligations

The successful candidate will need to have:

• Building relationships with customers and business associates
• Organisational skills

The candidate should have previous customer service experience, possess an excellent telephone manner, and work well within a team environment.