Sales Support & Account Growth Coordinator

GHM Communications Ltd.; Sutton Courtenay; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

21 Days Holiday – increasing to 22

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

SCG Mobile Benefit

Pension Scheme

Free On-Site Parking

Charity Events

Job summary

GHM Communications Ltd. is seeking an organized Account Manager/Sales Support to handle customer inquiries, quotes, orders, and reporting from its Sutton Courtenay base.

You will maintain pricing, CRM records, and customer databases while supporting the Sales team with direct debits and follow-ups. You will build strong client relationships, identify growth opportunities within existing accounts, and ensure data accuracy.

Qualifications

• Proven experience in a sales support, office administration, or account management role.
• Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Comfortable working with business systems and quick to learn new software platforms.
• Excellent customer service skills with a proactive and solution-oriented approach.
• Outstanding communication skills—written, verbal, and interpersonal.
• High level of accuracy and attention to detail.
• Ability to work collaboratively across teams and departments.
• Capable of managing multiple tasks and prioritising effectively to meet deadlines.
• Experience in reviewing and improving processes to enhance team efficiency.

Responsibilities

• Handle customer enquiries and support the Sales team with quotes, orders, and reporting.
• Maintain pricing information, CRM records, and customer databases.
• Manage sales administration, including direct debits and customer follow-ups.
• Build strong customer relationships and act as a key point of contact.
• Identify opportunities to grow existing accounts.
• Ensure customer records are accurate and up to date.
• Process customer orders and coordinate installations and engineering works.
• Track project progress and keep customers informed of updates.
• Work with internal teams to ensure smooth and timely delivery.

Skills

Sales support

Office admin

Account management

MS Office

Word

Excel

Outlook

Business systems

Customer service

Communication

Attention to detail

Cross-team collaboration

Prioritisation

Process improvement

Job description

GHM Communications Ltd. is seeking an organized Account Manager/Sales Support to handle customer inquiries, quotes, orders, and reporting from its Sutton Courtenay base.

You will maintain pricing, CRM records, and customer databases while supporting the Sales team with direct debits and follow-ups. You will build strong client relationships, identify growth opportunities within existing accounts, and ensure data accuracy.