Sales Support - 18 Months FTC

CDW Corporation; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a leading technology solutions provider where you can make a significant impact in your IT career. This role involves supporting customer accounts, managing queries, and liaising with various stakeholders to enhance sales capacity and customer satisfaction. You'll be part of a collaborative team that values diverse perspectives and empowers you to bring your best self to work. With a commitment to inclusion and professional growth, this opportunity is perfect for those looking to advance their careers in a dynamic environment. Embrace a culture that fosters innovation and teamwork while contributing to meaningful solutions for clients worldwide.

Benefits

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

Qualifications

• Strong analytical and problem-solving skills essential for success.
• PC literacy with fast keyboard skills for reporting and order processing.

Responsibilities

• Manage customer accounts and handle queries to maximize satisfaction.
• Liaise with internal departments and vendors for product information.

Skills

PC literacy

Analytical skills

Problem-solving skills

Interpersonal skills

Time management

Attention to detail

Commercial awareness

Education

Experience in a commercial environment

Previous administration experience

Tools

Microsoft Navision

CRM software

Microsoft Office Suite

Job description

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary - (18 Months FTC)

The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.

Key responsibilities

• Quotations on both standard and non-standard products
• Placing orders via our sales tools
• Managing Outlook mailboxes, both co-worker and customer specific
• Dealing with initial customer queries or issues
• Product returns
• Product information, including manufacturer data sheets and specification checking
• Reporting, including Back Order and ad-hoc customer requirements
• Changes to products and prices within ServiceTrack catalogues
• Work with key vendors and partners as required to develop opportunities and relationships in existing clients
• Liaise with internal departments, including Customer Services, Credit and Purchasing
• Develop and maintain portfolio product knowledge as defined by the Account Director
• Understand vendor promotions and special bid processes
• Understand deal registration process
• Assist with holiday cover and training of co-workers

Qualifications, Skills & Experience

• PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
• Understanding the importance of accurate reporting
• Understanding of the IT industry sales channel
• Strong analytical and problem-solving skills
• Use of internal tools for account management and order processing (Microsoft Navision, CRM)
• Experience working in a commercial environment preferred
• Previous administration experience in a similar role preferred
• Industry product and service knowledge preferred

Essential Attributes

• Excellent interpersonal & communication skills
• Ability to build a rapport with customers, partners and internal co-workers
• Strong time management and prioritisation skills
• Ability to change and prioritise tasks constantly throughout the day/week/month
• Drive and ambition
• Strong attention to detail
• Natural business acumen and ability to assimilate numbers/financials quickly
• Ambitious to grow a successful career within CDW
• Commercially minded

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

• Life Assurance
• Competitive Contributory Pension
• Private Medical Insurance
• Enhanced Maternity Pay
• 25 days holiday + bank holidays
• Option to buy additional holiday
• Dental Insurance
• Season Ticket Loan + additional perks

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.