Sales Support

XP Power; Pangbourne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

Pension contributions up to 8%

25 days annual leave

Cycle to work scheme

Employee Assistance Programme

Life Assurance of 4 x annual salary

Volunteering day allowance

Job summary

XP Power is seeking a Sales Support professional to provide direct support to Sales Managers in developing existing and prospective customers to meet growth targets. You will handle calls, inquiries, and order status updates, and assist with creating and processing orders to maximise orders and customer satisfaction.

The role requires excellent communication, strong organisational skills, and teamwork in a fast-paced environment. Experience with Salesforce and SAP is advantageous.

Qualifications

• Educated to GCSE level or above.
• Exceptional customer service skills.
• Excellent communication skills, both verbal and written.
• Great organisational skills with the ability to multitask.
• High level of attention to detail.
• Adaptable, professional and a team player.
• Knowledge of Salesforce and SAP would be an advantage.
• European language skills in French, Italian or German are desired.

Responsibilities

• Handling incoming calls and other communications.
• Answering customer inquiries and following up with customers about their order status.
• Dealing with incoming sales enquiries promptly to maximise orders.
• Creating and processing orders in a timely manner and reviewing pending orders.
• Managing customer accounts and providing troubleshooting assistance for orders and account statuses.
• Be the point of contact and assist Key account managers/Area Sales Managers.
• Become competent in all working practices and assist in smooth customer support.
• Maintain projects in line with company rules and provide accurate forecasts.
• Proactively follow-up and close repeat orders for production projects and others.
• General administration support for the sales area.
• Undertake general office duties as required.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Team player

Salesforce

SAP

Multitasking

Education

GCSE level or above

Tools

Salesforce

SAP

Job description

Company Description

We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.

Job Description

The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.

Key Responsibilities

• Handling incoming calls and other communications
• Answering customer inquiries and following up with customers about their order status
• Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
• Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
• Be the point of contact and assist Key account managers/ Area Sales Managers within the division
• Become competent in all working practices of the company and assist in the smooth running of customer support
• Maintain projects in line with company rules and provide accurate forecasts with the information available
• Proactively follow-up and close repeat orders for production projects and for other projects as directed
• General administration support for the sales area
• Undertake general office duties as required/dictated

Qualifications

• Educated to GCSE level or above
• Exceptional customer service skills
• Excellent communication skills, both verbal and written
• Great organisational skills with the ability to multitask
• Have a high level of attention to detail
• Must be adaptable, professional courteous and must work well as a member of a team
• Knowledge of salesforce.com and SAP would be an advantage but is not essential
• Additional European language skills in French, Italian or German are desired

Additional Information

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

We also offer a comprehensive benefits package including:

• Private Healthcare
• Pension contributions up to 8%
• 25 days annual leave (increasing by 1 day for every 5 years’ service to a maximum of 30 days)
• Cycle to work scheme
• Employee Assistance Programme
• Life Assurance of 4 x annual salary
• Volunteering day allowance of one day per year to participate in an environmental or community relations project