Sales Support

Co Home Improvements; Carlisle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Health cash plan

Pension scheme

Training & development

Free parking

Job summary

CO Home Improvements in Carlisle is looking for a friendly Sales Support team member to greet customers in our showroom and help them find the right home improvement solutions.

You'll deliver excellent service, build relationships, and stay organised by handling administrative tasks. The role includes Friday–Sunday shifts with some weekday cover when needed, and we offer a pro rata 25 days holiday, a health cash plan, pension, and training opportunities.

Qualifications

• Previous experience in reception or customer service roles in a showroom, full training provided.
• Excellent administrative and organisational abilities.
• A friendly and approachable demeanour, combined with a professional attitude.

Responsibilities

• Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.
• Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.
• Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.
• Stay organised: Handle administrative tasks and keep our showroom running smoothly.
• Youll be expected to work Fridays, Saturdays and Sundays, and occasionally pick up weekday shifts when extra cover is needed.

Skills

Customer service

Reception experience

Administrative skills

Organisational skills

Friendly demeanor

Professional attitude

Job description

Sales Support
CO Home Improvements
Competitive Salary & Benefits
Carlisle

Benefits

Pro rata 25 days Holiday Health cash plan Pension Scheme Personal development programmes through courses and training Free parking

About us:

CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.

Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you re passionate about making a difference and want to be part of a team that values your ideas and hard work, we d love to hear from you.

About the Role:

As our Sales Support Staff, you ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here s what your role entails:

• Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.
• Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.
• Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.
• Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
• You ll be expected to work Fridays, Saturdays and Sundays, and occasionally pick up weekday shifts when extra cover is needed.

Who we re Looking For:

We re seeking someone who is passionate about customer service and has strong organisational skills. Here s what we re looking for:

• Previous experience in reception or customer service roles in a showroom is ideal however full training will be provided.
• Excellent administrative and organisational abilities.
• A friendly and approachable demeanour, combined with a professional attitude.

Ready to Join Our Team?

If you re excited about becoming part of our growing company and contributing to our success, we d love to hear from you!

Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can t wait to welcome you on board!