Sales & Service Team Leader - Drive Service Excellence

B Q; Bognor Regis; Sur place; GBP 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Pension

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Résumé du poste

B&Q Bognor Regis is seeking a Sales & Service Team Manager to lead our front end, showroom and TradePoint teams, driving sales through exceptional service. You’ll build an inclusive, high-performing team and champion the Brand’s Make Every Customer Count agenda.

You’ll inspire, coach, and lead across Showrooms, TradePoint and Front end, while ensuring safety and compliance under your shift lead team. A strong customer focus and leadership drive are essential.

Qualifications

• Obsessed about our customers and listening to them.
• Loves sales and winning.
• Well planned and organised with the ability to prioritise and think on your feet.

Responsabilités

• Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
• Oversee safety, security + compliance routines across the store through your shift lead team.

Connaissances

Customer focus

Leadership

Organization

Coaching

Description du poste

B&Q Bognor Regis is seeking a Sales & Service Team Manager to lead our front end, showroom and TradePoint teams, driving sales through exceptional service. You’ll build an inclusive, high-performing team and champion the Brand’s Make Every Customer Count agenda.

You’ll inspire, coach, and lead across Showrooms, TradePoint and Front end, while ensuring safety and compliance under your shift lead team. A strong customer focus and leadership drive are essential.